Mobile tickets

Store your journey on your mobile device

Want to avoid queueing for tickets at the station? We now offer mobile train tickets (m-tickets) on selected routes. An m-ticket is simply a train ticket stored on your mobile device: that could be an Anytime, Off-Peak, Super Off-Peak or Advance ticket.​

How to buy a mobile ticket​

You can buy mobile tickets online from our website or the EMR app.​

Once purchased, they’ll appear in your ticket wallet on the app – so you need to download the app first. ​

  • Open the buy tickets form and enter your journey details
  • Select your preferred train/s
  • Under ‘How to get your ticket’ select ‘Mobile’ as the delivery option
  • If ‘Mobile’ isn’t given as an option here, m-tickets aren’t available on your chosen route yet
  • Make your payment
  • Log into the app – your m-ticket will appear in the ticket wallet about 10 minutes after booking
  • Before you travel, download and activate your m-ticket – you’ll now have a barcode to scan at the ticket gates and show during your journey​

Once activated, you’ll see that your m-ticket is in two parts: one showing the journey details, and one with your ticket barcode.​

Mobile tickets – the rules:​

  • Be sure to download and activate your m-ticket in the app before heading to the ticket gate – you’ll need a data signal to download it
  • Once activated, your ticket will show a barcode you can scan at the ticket gate
  • We may ask to see the payment card you used to buy the ticket, as well as some ID – this means you cannot buy an m-ticket for somebody unless you’re travelling with them
  • M-tickets can’t be exchanged or refunded once activated
  • Make sure your phone is charged before travelling
  • If you lose your phone or it stops working, you must buy another ticket​

London travel​

You can’t use a mobile ticket on the London underground. If you are booking a journey which includes some time on the underground, the mobile ticket option will not be shown.​

Further details​

The fare, validity and terms and conditions of your mobile ticket are the same as the equivalent paper ticket.

Learn more about m-tickets on the National Rail Enquiries website

Open the buy tickets form Download the EMR app