Liverpool Lime Street train station (LIV)
Lime Street
Liverpool
Merseyside
L1 1JD
Staffing level | Full time |
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CCTV | Yes |
Information systems |
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Ticket office information | Ticket Office & Travel Centre on the station concourse |
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Ticket office opening times |
Note: The travel centre which provides travel information is also located on the concourse |
Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Validate Smartcards here | No |
Smartcards information | Walrus cards and local Saveaway only. For more information Click here . |
Penalty fares | Applicable Operators: NR |
Customer service information | Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41. |
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Left luggage | Yes |
Left luggage contact details | Telephone: 0151 909 3697 |
Lost property opening times |
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Lost property contact details | Telephone: 0330 024 0215 |
First class lounge opening times |
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First class lounge information | The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only. The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you’d like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they’ll help you out. |
Seated area available | No
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Waiting room opening times |
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Waiting room information | Located on main concourse |
Trolleys available | Yes
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Station buffet available | Yes |
Station buffet information | Various retail establishments are present on Liverpool Lime Street station to purchase refreshments. |
Toilets available | Yes |
Toilets information | Male and Female toilets located on the station concourse by Lord Nelson street entrance |
Baby changing facilities available | Yes |
Baby changing facilities information | Female toilets |
Showers | Unknown |
Telephones available | Yes |
Wifi available | Yes |
Wifi information | WiFi hot spots around Liverpool Lime Street station |
Post box available | No |
Post box information | Outside the station on Lime Street |
ATM available | No |
ATM information | Located on Platform 7 |
Bureau de change available | Unknown |
Shops available | Yes |
Shops information | Various retail establishments including Photo Booths to purchase items whilst in the station |
Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
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Helpline contact details | Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
Staff help information | Liverpool Lime Street Mobility Team are available: -
THERE IS NO CHARGE FOR THIS SERVICE. A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance. |
Staff help opening times |
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Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible ticket machines information | There are eight accessible ticket machines at the station located on the station concourse. |
Accessible booking office counter available | Yes
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Ramp for train access available | Yes
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Accessible taxis information | Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number. |
Accessible public telephones information | Situated on main concourse opposite Northern's Travel Centre |
National Key toilets available | Yes |
National Key toilets information | The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one. |
Step free access coverage | Whole station |
Ticket gates exist | Yes
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Impaired mobility set down available | Yes |
Impaired mobility set down information | Assistance is available to and from platforms |
Wheelchairs | Yes
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Cycle storage available | Yes |
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Cycle storage number of spaces | 52 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | Alongside station entrance |
Cycle storage information | There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station. |
Cycle storage types |
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Car park 1 | Short stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street |
Car park 1 operator | APCOA |
Car park 1 spaces | 280 |
Car park 1 opening times |
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Car park 1 contact details | |
Rail replacement information | Rail replacement services depart at the Bus stop on Skelhorne Street, near the Tesco Express. L3 5GA. |
Taxi rank information | The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance. |
Bus services information | 'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station. Not all buses are accessible Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info |
Airport information | Liverpool Lime Street Station is just a short hop on the 10A and City Centre Circular (C4 and C5) buses to Liverpool ONE bus station. From there you can get the 500 Airport Flyer bus direct to LJLA. In the reverse direction Liverpool ONE bus station is just a short hop on any of the 86 bus services (86, 86A, 86C and 86D) to Elliot Street opposite Lime Street Station. |
Port information | This can be reached by using the Merseyrail from Liverpool Lime Street station. |