Important Coronavirus Travel Information – Introduction of reduced timetable

Until further notice, East Midlands Railway will be operating a reduced timetable.

The safety and wellbeing of our colleagues and our customers is always our number one priority.

We are continuing to closely follow official advice from the Government and ask our customers to do the same.

That means you should only travel if it is absolutely essential. This is limited to:

  • Getting urgent supplies, such as food or medicine
  • Supporting older or vulnerable people
  • Travelling to and from work if you are an identified key worker

No one else should be travelling at this time.

Remember: Stay at home. Protect the NHS. Save lives.

The replacement timetable is being introduced by all passenger train operators across the country and is in response to a significant reduction in passenger demand while also ensuring vital train services for key workers can continue to run throughout a prolonged coronavirus outbreak.

Why is this being introduced?

Since the outbreak of the Coronavirus in the UK, we have closely followed the advice and guidance of the Government, NHS and Public Health England to increase our cleaning regimes and do everything we can to protect our colleagues, customers and stop the spread of this virus.

However, in recent weeks the impact of the virus on our staff has increased and the number of passengers travelling with us has decreased significantly.

The introduction of the reduced timetable will allow us to provide a reliable rail timetable which will provide an important service for those who continue to rely on us.

What does it mean for me?

Overall, there will be a significant reduction in the number of train services. However, we will ensure all stations and lines of routes remain open as well as protecting morning and evening commuting periods.

Despite the reduction in services, there will still be more than enough seats for those who wish to travel. If your train is cancelled you may use your ticket on the next available service. Alternatively, if you no longer wish to travel, see the refund section below.

An overview of our timetable, including downloadable timetables can be found below. Please be aware that some train times are subject to late notice alteration. You should check your journey online before travelling using our live train search.

There will be an hourly service between London St Pancras and Sheffield. These services will also call at Chesterfield, Derby, Long Eaton, East Midlands Parkway, Loughborough & Leicester.

There will be an hourly service between London St Pancras and Nottingham. These services will also call at Beeston, Loughborough, Leicester, Market Harborough, Kettering, Wellingborough, Bedford and Luton Airport Parkway.

An hourly shuttle service will run between Corby and Kettering to connect at Kettering with services to London St Pancras and the North.

You can download our weekday timetables here:
Intercity Weekday Timetable 30/03-03/04

Intercity Weekday Timetable 06/04-10/04

You can download our Saturday timetable here: Intercity Saturday Timetable

You can download our Sunday timetable here: Intercity Sunday Timetable

Services on this route will run between Sheffield and Norwich only.

An hourly service will run between Sheffield and Nottingham with one train every two hours being extended to Norwich.

If you are travelling between Sheffield and Liverpool Lime Street you can travel on an alternative train operator's services to complete your journey.

You can download our weekday timetable here: Sheffield - Norwich Route weekday timetable

You can download our Saturday timetable here: Sheffield - Norwich Route Saturday timetable

You can download our Sunday timetable here: Sheffield - Norwich Route Sunday timetable

Services on this route will run at a reduced average frequency of one train every two hours.

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Derby - Crewe weekday Timetable

You can download our Saturday timetable here: Derby - Crewe Saturday Timetable

You can download our Sunday timetable here: Derby - Crewe Sunday Timetable

Throughout the day an hourly service will run between Nottingham and Worksop. After 1730 these services will run between Nottingham and Mansfield Woodhouse only.

This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Nottingham - Worksop Route weekday timetable

You can download our Saturday timetable here: Nottingham - Worksop Route Saturday timetable

You can download our Sunday timetable here: Nottingham - Worksop Route Sunday timetable

Services on this route will run at a reduced average frequency of one train every two hours.

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Nottingham - Lincoln Route weekday timetable

You can download our Saturday timetable here: Nottingham - Lincoln Route Saturday timetable

You can download our Sunday timetable here: Nottingham - Lincoln Route Sunday timetable

Services on this route will run at a reduced average frequency of one train every two hours.

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Doncaster - Peterborough Route weekday timetable

You can download our Saturday timetable here: Doncaster - Peterborough Route Saturday timetable

Services on this route will run at a reduced average frequency of one train every two hours.

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Nottingham - Skegness Route weekday timetable

You can download our Saturday timetable here: Nottingham - Skegness Route Saturday timetable

You can download our Sunday timetable here: Nottingham - Skegness Route Sunday timetable

Services on this route will run at a reduced average frequency of one train every two hours.

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

You can download our weekday timetable here: Nottingham - Matlock Route weekday timetable

You can download our Saturday timetable here: Nottingham - Matlock Route Saturday timetable

You can download our Sunday timetable here: Nottingham - Matlock Route Sunday timetable

Services on this route will start slightly later and finish slightly earlier than normal. However, typical morning and evening peak periods will be protected. This is because this line is operated by legacy signalling and the curtailed working day is to give the best possible chance for our partners at Network Rail to continue to operate the signalling systems.

Some services on this route will not run as far as Newark Northgate and will terminate at Lincoln instead. Others will not run as far as Cleethorpes or Grimsby Town.

You can download our weekday timetable here: Newark Northgate - Lincoln - Grimsby Route Weekday Timetable

Refunds and Changes

We know Coronavirus means many of our customers have to change their plans and we want to make that as easy as possible. So, we have introduced the following changes to our refunds and changes to travel plans terms and conditions, effective immediately.

Ticket Refund/Changes Update
Owing to the developing coronavirus situation offshore, our web support and telesales team offices are currently closed meaning we cannot make changes to bookings or issue refunds over the phone. In most instances, you can request a refund by logging into your account online.

If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. For season tickets please email [email protected] . Because of the high demand, it may take up to 28 days to receive your refund.

You may change the date of travel or cancel your ticket for a full refund with no Admin fee*. If you have booked though our website and have not printed/collected your tickets you can cancel or change your ticket online by logging into your account.

If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. Please be aware that we are not currently able to process refunds or changes over the phone.

If you have already collected or printed your ticket see https://www.eastmidlandsrailway.co.uk/refund for information on how to cancel your ticket.

*Advance tickets booked before 0700 on Monday 23rd March may be refunded with no admin fee applied. Advance tickets purchased after this time are not refundable.

The normal Season Ticket refund policy applies.

If you purchased your season ticket on our website, please email us at [email protected] for a refund.

If you purchased your season ticket from a ticket office we understand that you're most likely unable to return your ticket to the station to obtain a refund. Instead, please email us at [email protected] with a photograph or scan of your unused ticket, cut in half with Covid19 written across in ink and your photocard. Be sure to avoid writing over the price of the ticket. Please include a contact number should we need to get in touch.In the email please include the date of which you you have surrendered your ticket, this will be the date you send the email.This will then be sent to the ticket office on your behalf who will process this for you. Due to the high level of requests we are currently processing, this make take up to 28 days to show on your account

Requests for refunds on travel prior to the 16th March will need to follow refund terms and conditions as detailed in the National Rail Conditions of Carriage

These arrangements only apply to tickets purchased through an East Midlands Railway retail channel – such as our website, or in our stations. If you have purchased a ticket from another supplier you will need to return to where or who you purchased the ticket from.

Refunds cannot be processed outside of normal office hours and we would ask customers to be patient as we are dealing with a very high number of requests at the moment.

If you have had a cancelled flight or travel restrictions have prevented you from travelling to a foreign country you should contact your travel insurance provider in the first instance to claim a refund on non-refundable rail tickets.