Passenger's Charter

Our promise to you

We’re passionate about delivering great service. That’s why we’re investing in our stations and our people to deliver a much better travel experience for all our customers.

In our Passenger’s Charter you can read about the commitments we’ve made to you, and all of our passengers. You’ll also find information on our network, planning your journey, buying your ticket, booking extra assistance, engineering works, delays and cancellations, what to do if things go wrong, and how to contact us.