Report lost and found
Lost something at the station or on one of our trains?
Fill in our lost property form with as much detail as possible about your item. Colour, size, distinguishing features – the more you can tell us, the better. We’ll check our database based on the information provided and drop you an email if we think we’ve found it.
Travelling on our Barton-Cleethorpes route
If you have lost an item travelling between Barton-upon-Humber and Cleethorpes, please log this on https://missingx.com/. Please note that any items found on this route will be handed in at Cleethorpes, so you may wish to contact our colleagues at TransPennine Express who manage this station.
What happens next
When you log your lost item, we'll email you a reference number (keep hold of this in case you need to contact us). Don’t worry if we can’t find your lost property right away – it can take a few days for items to be added to our database. We’ll continue the search for three months and keep you updated.
We send email updates every day for the first week and then weekly for up to three months. We'll let you know when your item has been found (and how to collect it), or if we haven’t located it yet. We might get in touch to check specific details if we have a number of similar items in our database.
We can look for lost property on our trains and the stations we manage and store found items for three months. To search for items lost on other operators' trains, or at stations not managed by EMR, you can log your lost item with the Excess Baggage Company.
Items we can't store
For safety reasons we follow these guidelines on the storage and handling of certain items:
- Food and drink may be disposed of if they've deteriorated significantly or become a danger to health and safety
- Credit/debit cards can't be held for longer than 24 hours and are shredded and disposed of securely after this time
- Passports are returned to the issuing office. Find out how to cancel your passport
- Driving licences are returned to the DVLA
For more information, read the National Rail Conditions of Travel
Fill in a Lost Property form online
Based on the information you provide, the system automatically checks our database of items found on our trains and at our stations. We'll drop you an email if we think we’ve found your lost property. Don’t worry if we can’t find it right away – we’ll continue the search and keep you updated by email (every day for the first week and then weekly for up to three months). We often have a number of similar items in our database so we might get in touch to check specific details about yours.
It can take a few days for us to log items on our database.
We'll email you if we’ve found your lost property and let you know where it is (along with an item reference number). Click the link in the email to let us know that you're coming to collect it, and we'll have it ready for you.
We can hold items for up to three months and will send email reminders until then.
We have limited storage and can hold unclaimed items for three months.
Check your spam folders, as this could be a result of your phone or email provider's security settings blocking emails from an unrecognised address. You can also add our email address – [email protected] – to your contacts list.
We're unable to move items between stations, but you can arrange for a courier to pick up an item for you. We work in partnership with Carry My Luggage so if your item is found at Sheffield, Nottingham or Derby stations, you'll get the option to link in with Carry My Luggage. For lost property held at other stations, when you click the email link to let us know you’ll be collecting, enter the name of the courier company. You'll need to email any parcel labels to [email protected]