Tickets and discounts
Owing to the developing coronavirus situation offshore, our web support and telesales team offices are currently closed meaning we cannot make changes to bookings or issue refunds over the phone. In most instances, if you are eligible for a refund you can request one by logging into your account online.
If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. For season tickets please email [email protected] . Because of the high demand, it may take up to 28 days to receive your refund.
Tickets which are not eligible for a refund may be changed to a later date by logging into your online account.
Find the cheapest train ticket for your journey
Learn about our different train ticket types and compare journey times to find the cheapest fare. A few other tips? Book in advance, explore our offers, and check if you’re eligible for a railcard. It’s all here.
Remember, we sell train tickets for all UK train journeys, as well as our own.