Manage your booking Share Tweet Tweak your travel plans Need to change your ticket, apply for a refund, report a missing item or book assistance with your journey? Manage your train booking with us here. Quicklinks Order a Smartcard Refund tickets online Change tickets online Update your details Claim Delay Repay Report lost and found Set up disruption alerts Book business travel Book assisted travel Browse our FAQs Contact us Find out more Change your ticket Need to change the date or time of your journey? Find out how to make changes to your ticket here. Make a Delay Repay claim Train delayed by 15 minutes or more? Claim compensation with our Delay Repay scheme. Report lost and found Left something on a train or at the station? Log the details in our lost property form and we'll search for it. Contact us From social media to webchat and email, find out how to get in touch with us. FAQs Browse our FAQs for answers to your most frequently asked questions.