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Ticket Refund/Changes Update
Owing to the developing coronavirus situation offshore, our web support and telesales team offices are currently closed meaning we cannot make changes to bookings or issue refunds over the phone. In most instances, if you are eligible for a refund you can request one by logging into your account online.

If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. For season tickets please email [email protected] . Because of the high demand, it may take up to 56 days to receive your refund.

Tickets which are not eligible for a refund may be changed to a later date by logging into your online account.

Tweak your travel plans​

Need to change your ticket, apply for a refund, report a missing item or book assistance with your journey? Manage your train booking with us here.


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