Contact us

How to get in touch​

Need help with something related to travelling with us?

Drop us a line on Twitter at @eastmidrailway, contact our customer service team via webchat or email us: [email protected]

Finding information on our site

The answer to your question may already be online. Here are some of our most popular topics:

Or, see if your question is in our FAQs.

Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week.

Our social media team is online 24 hours a day. Tweet us at @eastmidrailway

To make a complaint, give feedback about EMR services or endorse a member of our staff, email us or fill out our customer comments form.

Find out how we collect and manage your data.

Twitter @eastmidrailway (24 hours, 7 days a week)

Email [email protected]

Write to: Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derby DE24 8HS​

Phone 03457 125 678 (24 hours, 7 days a week)

TextDirect Text 18001 followed by 03457 125 678