How to get in touch
Need help with something related to travelling with us?
Finding information on our site
The answer to your question may already be online. Here are some of our most popular topics:
- Our Delay Repay scheme
- Disruption and train status alerts
- Policies and procedures
- Reporting lost property
- Making changes to your ticket
- Booking assisted travel
Or, see if your question is in our FAQs.
Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week.
Our social media team is online 24 hours a day. Tweet us at @eastmidrailway