Company information

About East Midlands Railway

East Midlands Railway is operated by Transport UK Group. Transport UK is an international transport group who also operate the West Midlands Railway and Greater Anglia franchises, and the Merseyrail concession in the UK.

East Midlands Railway's promise to you

It’s our vision to drive the East Midlands towards a brighter future, working in partnership to connect cities, support communities and create easier journeys for everyone.

  • As a priority provide you with a safe, clean, punctual and reliable train service
  • Make it easier for you to buy tickets with the introduction of more facilities
  • Treat you well and fairly when things go wrong
  • Keep you informed about services, any planned changes and during disruption
  • Let you know our performance and quality targets in advance, and report each period how we are doing
  • Listen to you and engage with you more

East Midlands Railway is the trading name of Transport UK East Midlands Limited. Transport UK East Midlands Limited is a company registered in England and Wales with company number 09860485. Registered Office address, 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG.

Our Public and Employee Liability Insurers are: Willis Towers Watson

Our Annual Business Plan

View our Annual Business Plan 2023-24 PDF which sets out our strategy to deliver improvements and efficiencies in how we operate the railway.