Book Assisted Travel

For smoother train journeys

Need some help when travelling by train? Click here book assistance for your journey and we'll do everything we can to help.

You can also book assistance by phone - just call us on 08000 11 33 23. Lines are open 24 hours a day (except Christmas Day and Boxing Day).​

When travelling with East Midlands Railway you can book assistance up to 2 hours before travel, we recommend booking in advance if you can, but you are not able to, we will always be there on the day to help you.

Find out more about our Assisted travel service and our Accessible Travel Policy .