Accessibility of our trains

What to expect on-board

Here’s a summary of general accessibility information for our different train types, and the routes they're normally scheduled to run on.

Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.

Our train types

Class 158 Diesel Multiple units

Compliant with PRM-TSI from January 2020.

Number of units 26 two-car units
On train staff to provide assistance Yes
Routes operated Liverpool to Norwich
(also can operate on other routes)
Boarding ramp On board
Wheelchair space Yes
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Compliant from January 2020.
Standard toilet Yes
Aural information Yes
Visual information No
Priority seating Yes
Baby change facilities Yes

Class 156 Diesel Multiple units

Compliant with PRM-TSI from January 2020.

Number of units 15 two-car units
On train staff to provide assistance Yes
Routes operated
  • Nottingham to Worksop
  • Nottingham to Leicester
  • Nottingham to Lincoln
  • Nottingham to Skegness
  • Nottingham to Matlock
  • Derby to Crewe
  • Leicester to Cleethorpes
Boarding ramp Yes
Wheelchair space Yes
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Compliant with from January 2020.
Standard toilet Yes
Aural information Yes
Visual information No
Priority seating Yes
Baby change facilities Yes

Class 153 Diesel Multiple units

Not compliant with PRM-TSI.

Our class 153 units usually run in service attached to an accessible train type (which have accessible toilets and visual information for example), this is to ensure we can provide our passengers with particular accessibility requirements, the best level of comfort for their journey. Platform staff and our onboard Senior Conductors will be able to provide information on the features available in each portion of the train. Very occasionally our class 153 units may operate on certain routes without being attached to a more accessible train, therefore we strongly advise passengers on local routes, who require it, to book assistance in advance allowing us to advise you on the best course of action.

Number of units 17
On train staff to provide assistance Yes
Routes operated
  • Peterborough to Doncaster via Sleaford and Lincoln
  • Nottingham to Worksop
  • Nottingham to Lincoln
  • Nottingham to Skegness
  • Nottingham to Matlock
  • Derby to Crewe
  • Leicester to Cleethorpes
Boarding ramp Yes
Wheelchair space Yes
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet No
Standard toilet Yes
Aural information Yes
Visual information No
Priority seating No
Baby change facilities No

Seven/Five/Four Coach Meridians

Compliant with PRM-TSI.

Number of units 27
On train staff to provide assistance Yes
Routes operated
  • Sheffield to London
  • Nottingham to London
  • Corby to London
Boarding ramp Yes
Wheelchair space Yes
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Yes
Standard toilet Yes
Aural information Yes
Visual information Yes
Priority seating Yes
WiFi Yes
Baby change facilities Yes

Eight Coach High Speed Trains - RED

Not compliant with PRM-TSI.

Number of units 9
On train staff to provide assistance Yes
Routes operated
  • Nottingham to London
  • Sheffield to London
Boarding ramp Yes
Wheelchair space Yes in Coach E
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Yes, in Standard Class accommodation
Standard toilet Yes
Aural information Yes
Visual information Yes
Priority seating Yes
WiFi Yes
Baby change facilities Yes

Additional information: These trains will be introduced to our fleet throughout 2020. All our HSTs will be replaced by December 2020. Customers wishing to travel First Class and who are wheelchair users should contact our Passenger Assistance Team who will be able to find an accessible alternative service.

Eight Coach High Speed Trains - Blue/White

Not compliant with PRM-TSI.

Number of units 10
On train staff to provide assistance Yes
Routes operated
  • Nottingham to London
  • Sheffield to London
Boarding ramp Yes
Wheelchair space Yes in Coach G
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Yes, in First Class accommodation
Standard toilet Yes
Aural information Yes
Visual information No
Priority seating Yes
WiFi Yes
Baby change facilities Yes

Additional information: These trains are being phased out in 2020. All internal and external doors are accessible to wheelchair users and seating space is provided in both First and Standard Class accommodation. Wheelchair-accessible toilets are provided in First Class accommodation. If the wheelchair space is available, a wheelchair user and a companion will be upgraded to First Class, free of charge.

Six Coach High Speed Trains

Not compliant with PRM-TSI.

Number of units 3
On train staff to provide assistance Yes
Routes operated
  • Sheffield, Derby to London St Pancras
Boarding ramp Yes
Wheelchair space Yes
Scooter/mobility aid acceptance Yes
Wheelchair-accessible toilet Yes in Coach G
Standard toilet? Yes
Aural information Yes
Visual information No
Priority seating Yes
WiFi Yes
Baby change facilities No

Additional information: These trains run a very limited number of services. Customers who require a wheelchair space should speak to our Passenger Assistance Team who will be able to provide guidance.

High Speed Train door safety

Watch our short film about using the door on our High Speed Trains.

Find out more

Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.