Accessibility of our trains
What to expect on-board
Here’s a summary of general accessibility information for our different train types, and the routes they're normally scheduled to run on.
Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.
Our train types
Class 158 Diesel Multiple units
Compliant with PRM-TSI from January 2020.
| Number of units | 26 two-car units |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated | Liverpool to Norwich (also can operate on other routes) |
| Boarding ramp | On board |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Compliant from January 2020. |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
| Baby change facilities | Yes |
Class 156 Diesel Multiple units
Compliant with PRM-TSI from January 2020.
| Number of units | 15 two-car units |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Compliant with from January 2020. |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
| Baby change facilities | Yes |
Class 153 Diesel Multiple units
Not compliant with PRM-TSI.
Our class 153 units usually run in service attached to an accessible train type (which have accessible toilets and visual information for example), this is to ensure we can provide our passengers with particular accessibility requirements, the best level of comfort for their journey. Platform staff and our onboard Senior Conductors will be able to provide information on the features available in each portion of the train. Very occasionally our class 153 units may operate on certain routes without being attached to a more accessible train, therefore we strongly advise passengers on local routes, who require it, to book assistance in advance allowing us to advise you on the best course of action.
| Number of units | 17 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | No |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | No |
| Baby change facilities | No |
Seven/Five/Four Coach Meridians
Compliant with PRM-TSI.
| Number of units | 27 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | Yes |
| Priority seating | Yes |
| WiFi | Yes |
| Baby change facilities | Yes |
Eight Coach High Speed Trains - RED
Not compliant with PRM-TSI.
| Number of units | 9 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes in Coach E |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes, in Standard Class accommodation |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | Yes |
| Priority seating | Yes |
| WiFi | Yes |
| Baby change facilities | Yes |
Additional information: These trains will be introduced to our fleet throughout 2020. All our HSTs will be replaced by December 2020. Customers wishing to travel First Class and who are wheelchair users should contact our Passenger Assistance Team who will be able to find an accessible alternative service.
Eight Coach High Speed Trains - Blue/White
Not compliant with PRM-TSI.
| Number of units | 10 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes in Coach G |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes, in First Class accommodation |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
| WiFi | Yes |
| Baby change facilities | Yes |
Additional information: These trains are being phased out in 2020. All internal and external doors are accessible to wheelchair users and seating space is provided in both First and Standard Class accommodation. Wheelchair-accessible toilets are provided in First Class accommodation. If the wheelchair space is available, a wheelchair user and a companion will be upgraded to First Class, free of charge.
Six Coach High Speed Trains
Not compliant with PRM-TSI.
| Number of units | 3 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes in Coach G |
| Standard toilet? | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
| WiFi | Yes |
| Baby change facilities | No |
Additional information: These trains run a very limited number of services. Customers who require a wheelchair space should speak to our Passenger Assistance Team who will be able to provide guidance.
High Speed Train door safety
Watch our short film about using the door on our High Speed Trains.
Find out more
Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.