Accessibility of our trains
What to expect on-board
Here’s a summary of general accessibility information for our different train types, and the routes they're normally scheduled to run on.
Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.
Our train types
Class 158 Diesel Multiple units
Not yet compliant with PRM-TSI (Persons of Reduced Mobility Technical Specification for Interoperability) but will be compliant by January 2020.
| Number of units | 26 two-car units |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated | Liverpool to Norwich (also can operate on other routes) |
| Boarding ramp | On board |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Not fully compliant but will be modified by January 2020 |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
Class 156 Diesel Multiple units
Not yet compliant with PRM-TSI but will be compliant by January 2020.
| Number of units | 15 two-car units |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Not fully compliant but will be modified by January 2020 |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
Class 153 Diesel Multiple units
Not compliant with PRM-TSI.
| Number of units | 17 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | No |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | No |
Seven/Five/Four Coach Meridians
Compliant with PRM-TSI.
| Number of units | 27 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | Yes |
| Priority seating | Yes |
| WiFi | Yes |
Eight Coach High Speed trains
Not compliant with PRM-TSI.
| Number of units | 10 |
|---|---|
| On train staff to provide assistance | Yes |
| Routes operated |
|
| Boarding ramp | Yes |
| Wheelchair space | Yes |
| Scooter/mobility aid acceptance | Yes |
| Wheelchair-accessible toilet | Yes, in First Class accommodation |
| Standard toilet | Yes |
| Aural information | Yes |
| Visual information | No |
| Priority seating | Yes |
| WiFi | Yes |
Additional information: All internal and external doors are accessible to wheelchair users and seating space is provided in both First and Standard Class accommodation. Wheelchair-accessible toilets are provided in First Class accommodation. If the wheelchair space is available, a wheelchair user and a companion will be upgraded to First Class, free of charge
Find out more
Find out more about the assistance available for your journey with us and how to book, on our Assisted travel page.