Help and manage

Ticket Refund/Changes Update
Owing to the developing coronavirus situation offshore, our web support and telesales team offices are currently closed meaning we cannot make changes to bookings or issue refunds over the phone. In most instances, if you are eligible for a refund you can request one by logging into your account online.

If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. For season tickets please email [email protected] . Because of the high demand, it may take up to 56 days to receive your refund.

Tickets which are not eligible for a refund may be changed to a later date by logging into your online account.

Booking help, company info and more

Need help with your train booking, or want to know more about EMR? Find information on everything from making changes to your ticket and booking assisted travel to our news updates and working with us. You can also read our FAQs and company policies in this section.