We’re sorry that our Intercity services haven’t been as reliable as you, and we, expect.
From Monday 20 July, we’ll be introducing a temporary reduced Intercity timetable to provide a more consistent and reliable service while the performance and reliability issues affecting our trains are addressed.
The introduction of the new Class 810 fleet was designed to provide a smooth transition from the Class 222 fleet, with a significant period where both fleets would operate alongside one another under the maintenance of Hitachi Rail.
However, a three-year delay in the first Class 810 trains coming into service, together with ongoing service reliability issues across both fleets, has significantly impacted EMR’s ability to run a reliable Intercity service.
We know this change will be disappointing, but introducing a temporary timetable will allow us to provide a more dependable service while we continue to work with Hitachi Rail to make the improvements needed as quickly as possible.
If your booked service is affected, you can travel on up to two earlier or two later EMR services, or, if you decide not to travel, you can claim a full refund.
Thank you for your patience and understanding. For more information about the temporary timetable, travel advice and answers to common questions, please see our FAQs below.
Affected services
Frequently asked questions
EMR are continuing to experience performance and reliability issues with the Class 810 Aurora fleet, which are manufactured and maintained by Hitachi Rail. Running a reduced timetable will provide a more reliable and predictable service for customers while these issues are resolved.
The temporary timetable starts on Monday 20 July.
The temporary timetable affects EMR Intercity services. EMR Regional and EMR Connect services are unaffected. Customers should check before they travel using the journey planner or on the EMR app.
The full list of trains that will not operate during the temporary reduced timetable are listed above.
Customers who have already booked a ticket and now find their EMR service isn't running will be able to travel up to either two trains prior or two trains after the affected service. Otherwise, customers can request a full refund.
Customers who have already booked a ticket and now find their EMR service isn't running will be able to travel up to either two trains prior or two trains after the affected service. Check the journey planner for your specific journey.
Yes. Delay Repay remains available in line with the nationwide scheme if your journey is delayed.
Yes. The introduction of the Class 810 fleet will continue in a controlled way throughout 2026 and 2027.