We’re sorry that our Intercity services haven’t been as reliable as you, and we, expect.
From Monday 20 July, we’ve introduced a temporary reduced Intercity timetable to provide a more consistent and reliable service while the performance and reliability issues affecting our trains are addressed.
The introduction of the new Class 810 fleet was designed to provide a smooth transition from the Class 222 fleet, with a significant period where both fleets would operate alongside one another under the maintenance of Hitachi Rail.
However, a three-year delay in the first Class 810 trains coming into service, together with ongoing service reliability issues across both fleets, has significantly impacted EMR’s ability to run a reliable Intercity service.
We know this change will be disappointing, but introducing a temporary timetable will allow us to provide a more dependable service while we continue to work with Hitachi Rail to make the improvements needed as quickly as possible.
Our regional routes and Connect service between Corby and London are unaffected. This temporary Intercity timetable will be kept under regular review, and we will increase services as soon as we are confident we can do so, while continuing to provide a reliable service for our customers. We will keep customers updated on this page as more information becomes available.
If your booked service is cancelled or is running with fewer carriages than usual, you can travel on up to two earlier or two later EMR services. Tickets will also be accepted by other selected train operators - see alternative routes.
Alternatively, if your booked service is cancelled and you decide not to travel, you can claim a full refund.
Thank you for your patience and understanding. For more information about the temporary timetable, travel advice and answers to common questions, please see our FAQs below.
Our online journey planners and ticket booking systems have been updated to reflect timetable changes, as follows.
- Monday to Friday: Cancelled services have been removed from journey planners up to and including Friday 4 September. From the week commencing 17 August, weekday cancellations are updated up to 17 October.
- Weekends: Cancelled services will be removed from journey planners up to three weeks before travel.
Please ensure you check live information on the day of your journey.
Affected services
Frequently asked questions
EMR are continuing to experience performance and reliability issues with the Class 810 Aurora fleet, which are manufactured and maintained by Hitachi Rail. Running a reduced timetable will provide a more reliable and predictable service for customers while these issues are resolved.
The temporary timetable starts on Monday 20 July.
This temporary timetable will be kept under regular review, and we will increase services as soon as we are confident we can do so, while continuing to provide a reliable service for our customers. We will keep customers updated on this page as more information becomes available.
The temporary timetable affects EMR Intercity services. EMR Regional and EMR Connect services are unaffected. Customers should check before they travel using the journey planner or on the EMR app.
The full list of trains that will not operate during the temporary reduced timetable are listed above.
Our online journey planners and ticket booking systems have been updated to reflect timetable changes, as follows.
- Monday to Friday: Cancelled services have been removed from journey planners up to and including Friday 4 September. From the week commencing 17 August, weekday cancellations are updated up to 17 October.
- Weekends: Cancelled services will be removed from journey planners up to three weeks before travel.
Please ensure you check live information on the day of your journey.
Customers who have already booked a ticket and now find their EMR service isn't running will be able to travel up to either two trains prior or two trains after the affected service. Otherwise, customers can request a full refund.
Customers who have already booked a ticket and now find their EMR service isn't running will be able to travel up to either two trains prior or two trains after the affected service. Check the journey planner for your specific journey.
Yes. Delay Repay remains available in line with the nationwide scheme if your journey is delayed. Delay Repay isn't applicable to trains removed from the timetable. Delay Repay applies if you are delayed enroute on the day due to unplanned disruption.
Yes. The introduction of the Class 810 fleet will continue in a controlled way throughout 2026 and 2027.
There is nothing currently planned for compensation to season ticket holders, however customers whose journey is delayed are encouraged to claim Delay Repay. As a Season Ticket holder, we understand this may be disappointing and we're sorry for the inconvenience this may cause. While we're unable to offer season ticket refunds or compensation in these circumstances, we want to assure you that we recognise your concerns and are working hard to restore a more reliable service as quickly as possible.