Station message
The lifts are out of order between Platform B and concourse/exit at St Pancras International station.
London St Pancras International (STP)
Pancras Road
London
Greater London
N1C 4QP
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the station concourse |
|---|---|
| Ticket office opening times |
Note: Note: Only Travelcards routed 'Plus High Speed' or ''Any Permitted + HS' are valid on High Speed services to Stratford International |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Oyster cards information | Oyster cards can only be purchased from the self-service machines in the Underground station You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern. Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services. |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Multiple train companies serve St Pancras International with different smartcard options, and you may not be able to top-up or validate all smartcards at this station. Please follow the links below for more detailed information form the specific train company.
|
| Travel card | Zone 1 |
| Penalty fares | Applicable Operators: NR |
| Customer service information | Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations). Platforms 5-10 and the international departures areas are managed by Eurostar . Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail. |
|---|---|
| Left luggage | Yes |
| Left luggage contact details | Telephone: 020 3468 4665 |
| Lost property opening times |
|
| Lost property contact details | Telephone: 0330 024 0215 |
| Seated area available | No
|
|---|---|
| Waiting room information | All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground. |
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Toilets available | Yes |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | Yes |
| Wifi available | No |
| Wifi information | Find WiFi Hotspots around London St Pancras Domestic station |
| ATM available | Yes |
| Bureau de change available | Yes |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . " Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink. " |
|---|---|
| Helpline contact details | Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Staff help information | Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | Yes |
| Accessible booking office counter available | Height adjustable ticket counter is only available at East Midlands ticket office. Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis can be located on Midland Road and Pancras Road |
| National Key toilets available | Yes |
| National Key toilets information | There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too. |
| Step free access coverage | Whole station |
| Step free access information | This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous. The Assistance Meeting Point varies - please check with your operator. |
| Ticket gates exist | Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms. Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here. The drop off zone leads directly to the Eurostar departures. There is also a drop up point on this road next to this for other passengers with 2 minutes waiting. |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 180 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Within car park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | CP Plus |
| Car park 1 spaces | 322 |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 0207 431 4001 |
| Taxi rank information | Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK. |
| Bus services information | Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access. All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/ |
| Metro services information | The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it.
You can plan your Tube journey to or from this station at www.tfl.gov.uk |
| Airport information | Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour. The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport. Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A. Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour. Luton Airport: The Luton Airport Express service departs from St Pancras to Luton Airport Parkway, with connections on the Luton DART to London Luton Airport. A regular Thameslink service also departs St Pancras to Luton Airport Parkway. |