London St Pancras International Train Station
The lifts are currently out of order between the gateline and platforms A & B until further notice.
The main lift at St Pancras from the gateline to the mezzanine is out of order. This means that there is no step free access available between the gateline & either of the Thameslink platforms.
Passengers can circulate via Farringdon station, where they can transfer step free to/from a London Underground service to/from Kings Cross St Pancras Underground station.
London St Pancras International (STP)
|Staffing level||Full time|
|Ticket office information||
On the station concourse
|Ticket office opening times||
Note: Note: Only Travelcards routed 'Plus High Speed' or ''Any Permitted + HS' are valid on High Speed services to Stratford International
|Oyster cards issued here||Yes|
|Top up Oyster cards here||Yes|
|Use Oyster cards here||Yes|
|Oyster cards information||Oyster pay as you go and Travelcards on Oyster are NOT available on Southeastern high speed services. Oyster transactions are only available from the Thameslink ticket office or from self service ticket machines operated by Thameslink and Southeastern.|
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
|Customer service information||
Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).
Platforms 5-10 and the international departures areas are managed by Eurostar.
Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.
|Left luggage contact details||
Telephone: 020 3468 4665
|Lost property opening times||
|Lost property contact details||
Telephone: 0330 024 0215
|First class lounge opening times||
|First class lounge information||
On the same level as the platforms down from the champagne bar
All First Class ticket holders
Screens with updated train information & also Sky News
Screens with updated train information & also Sky News
|Seated area available||No|
|Waiting room opening times||No|
|Station buffet available||Yes|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around London St Pancras Domestic station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||Yes|
|Customer help points available||Yes|
|Customer help points information||Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
|Staff help information||Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
|Accessible booking office counter available||Yes|
|Accessible booking office counter information||
Height adjustable ticket counter is only available at East Midlands ticket office.
|Ramp for train access available||Yes|
|Accessible taxis information||
Accessible taxis can be located on Midland Road and Pancras Road
|National key toilets available||Yes|
|National key toilets information||
There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
|Step free access coverage||Whole station|
|Step free access information||
The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.
|Ticket gates exist||Yes|
|Ticket gates information||
Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.
The drop off zone leads directly to the Eurostar departures.
There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.
|Cycle storage available||Yes|
|Cycle storage number of spaces||180|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Within car park|
|Cycle storage information|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||CP Plus|
|Car park 1 spaces||322|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
The car park is behind the station on Pancras Road. The road is one-way, accessed from Euston Road.
Pick up / set down: on Pancras Road. You cannot leave your vehicle unattended.
Pancras Road is one-way and can only be accessed from Euston Road
Telephone: 0207 431 4001
|Taxi rank available||Yes|
|Taxi rank information||
Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.
Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
|Bus services available||Yes|
|Bus services information||
Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
More information about Transport for London buses can be found here
|Metro services available||Yes|
|Metro services information||
The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it. - Victoria, Hammersmith and City, Piccadilly, Circle Metropolitan line and Northern. You can plan your journey to or from this station here.
Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour.
The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport.
Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A.
Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour.
Luton Airport: A direct train service operates from St Pancras to Luton Airport Parkway several times an hour.