Brandon (BND)
Bridge Street
Brandon
Suffolk
IP27 0BA
| Staffing level | Unstaffed |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Pre-purchase collection | Yes |
|---|---|
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Penalty fares | Applicable Operators: LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
|
| Lost property contact details |
| Seated area available | Yes
|
|---|---|
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | Yes |
| Wifi available | No |
| Wifi information | |
| Bureau de change available | Unknown |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 0800 028 28 78 |
| Staff help information | This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Assistance meeting point is on the platform, next to the yellow boarding ramp. |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | No |
| Step free access coverage | Partial station |
| Step free access information | This station has step free access to both platforms but from different locations on Mundford Road, with approximately 150 metres between the entrances to each platform from the roadside. There is a stepped footbridge between the platforms. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is on the platform, next to the yellow boarding ramp. |
| Ticket gates exist | No
|
| Impaired mobility set down available | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 10 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | There are five cycle stands to the far right of the station car park, beyond the marked walking route for customers and adjacent to the accessible car parking space. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | Greater Anglia |
| Car park 1 spaces | 30 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details | Telephone: 0345 600 7245 |
| Rail replacement information | Rail replacement bus services pick up and drop off in the station car park. |