Need to change your ticket, apply for a refund, report a missing item or book assistance with your journey? Manage your train booking with us here.
Train cancelled?
If your train is cancelled, and you're still planning to travel you don't need to buy a new ticket. You can use your ticket to travel on an alternative service under the following conditions:
If your booked service is cancelled you can travel on up to two earlier or two later EMR services, regardless of any peak restrictions on your original ticket. Tickets will also be accepted by other selected train operators.
Ticket acceptance
If your train is cancelled, you can travel with your existing EMR ticket with Northern or TPE (TransPennine Express) to your destination 2 hours before or 2 hours after your cancelled service.
Alternatively, if your booked service is cancelled and you decide not to travel, you can claim a full refund.
Reduced timetable
Travelling on our Intercity service to and from London St Pancras?
If your booked service is cancelled or is running with fewer carriages than usual, you can travel on up to two earlier or two later EMR services, regardless of any peak restrictions on your original ticket. Tickets will also be accepted by other selected train operators.
Delay Repay
Train delayed?
If your EMR train is cancelled or delayed by 15+ minutes, you may be able to claim compensation through the delay repay scheme.