From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
North East Lincolnshire
|Staffing level||Full time|
|Ticket office information||
The Ticket Office is located on the station concourse.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
|Smartcards information||AVAILABLE AT TICKET OFFICE|
|Penalty fares||Applicable Operators: TransPennine Express|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
|Waiting room information||
Waiting rooms are available in the Booking Office hall and also on Platform 1.
|Station buffet available||Yes|
|Toilets information||The toilets are located on the Station Concourse. The National key toilets are located on the Station Concourse; these toilets are operated by a radar key.|
|Baby changing facilities available||Yes|
|Baby changing facilities information||Female toilets,Male toilets|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
Please call 0800 107 2149 to book assistance.
|Helpline contact details||
Note: 0800 107 2149
|Customer help points available||Yes|
|Customer help points information||
Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|National key toilets information||The National key toilets are located on the Station Concourse; these toilets are operated by a radar key.|
|Step free access coverage||Whole station|
|Step free access information||Level access is provided from the station entrance to all platforms. This station is partially staffed. The station staffing hours are: Monday to Saturday: 05:00 - 21:45 Sunday: 07:15 - 21:45 Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.|
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||18|
|Cycle storage sheltered||No|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Within car park, within station, on station concourse
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||APCOA on behalf of TransPennine Express|
|Car park 1 spaces||30|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Replacement buses will depart from the station car park.
Northern replacement buses pick up / drop off at the entrance to the station car park
|Taxi rank available||Yes|
|Taxi rank information||
The nearest taxi rank is on Grant St at the top of the station approach.
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here