Cleethorpes
Station message
Car Park Update
Pay and Display machines have been removed from this car park.
Customers can purchase their parking tickets via the APCOA connect app, www.apcoaconnect.com or via phoning the automated payment line on 01895 262 122.
Customers can also purchase parking tickets from selected ticket offices.
Cleethorpes (CLE)
Station Approach
Cleethorpes
North East Lincolnshire
DN35 8AX
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | The Ticket Office is located on the station concourse. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Smartcards are available from the ticket office, and can be topped up there or using the ticket machine. |
| Penalty fares | Applicable Operators: TransPennine Express |
| Customer service information | To speak to a member of our team, please call: 0345 600 1671. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times | No |
| Lost property contact details | Telephone: 346 600 1671 |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
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| Waiting room information | There is no waiting room, however waiting shelters are available on the platforms which are available 24 hours a day. |
| Trolleys available | No |
| Station buffet available | Yes |
| Station buffet information | Refreshments are available from the No 2 Pub. |
| Toilets available | Yes |
| Toilets information | The toilets are located on the station concourse. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay). We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. Boarding ramps are available at this station, and are carried on board all TransPennine Express trains. |
|---|---|
| Helpline opening times |
Note: The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day. |
| Helpline contact details | Note: 0800 107 2149 |
| Customer help points available | Yes |
| Customer help points information | Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| National key toilets information | The accessible toilets are located on the Station Concourse; these toilets are operated by a radar key. |
| Step free access coverage | Whole station |
| Step free access information | This station is category A. Level access is provided from the station entrance to all platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 18 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Within car park, within station, on station concourse |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | TransPennine Express |
| Car park 1 spaces | 30 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Telephone: 01895 262 122 Alternate numbers:
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| Rail replacement information | TransPennine Express replacement buses will depart from the station car park. Northern replacement buses pick up / drop off at the entrance to the station car park. |
| Taxi rank available | Yes |
| Taxi rank information | The nearest taxi rank is on Grant St at the top of the station approach. |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
Follow this link to find the station map