Crewe

Crewe (CRE)

Crewe station
Nantwich Road
Crewe
Cheshire
CW2 6HR
Load stations
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Ticket office information

Ticket machines can be found in the Booking hall.

Ticket office opening times
  • Monday to Friday: 05:30 - 20:00
  • Saturday: 05:30 - 19:00
  • Sunday: 08:10 - 19:00
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here No
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Penalty fares Applicable Operators: VT
Customer service information

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property contact details

URL: https://www.nationalrail.co.uk/

First class lounge opening times
  • Monday to Friday: 05:30 - 19:00
  • Saturday: 08:00 - 18:00
  • Sunday: 08:30 - 18:00
First class lounge information

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Seated area available
Yes
Waiting room opening times
  • Monday to Friday: 05:30 - 19:00
  • Weekend: 06:00 - 19:00
Waiting room information

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Trolleys available
Yes
Station buffet available Yes
Station buffet information

Shops and cafes available on P1-5 an P6-11 including the concourse

Toilets available Yes
Toilets information

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.

Toilet opening times :

​​​​​​​Monday to Friday: 04.00am - 02.00am

Saturday: 04.00am - 02.00am

Sunday: 06.00am - 02.00am

Baby changing facilities available Yes
Showers Unknown
Telephones available Yes
Wifi available No
Wifi information

Find WiFi Hotspots around Crewe station

Post box available Yes
ATM available Yes
Bureau de change available Unknown
Shops available Yes
Helpline information

Passenger assistance meeting point - Ticket barriers near main entrance.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Helpline contact details

Note:

08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/

Staff help information

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Staff help opening times
  • Monday to Sunday: 24 hours
Induction loop available Yes
Accessible ticket machines available Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets information

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Step free access coverage Whole station
Step free access information

Category A - This station has step-free access to all platforms

Ticket gates exist
Yes
Impaired mobility set down available Yes
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage number of spaces 186
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

All platforms

Cycle storage information

10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

Short Stay Car Park Pedley Street 18 spaces

Weston Road Car Park 10 spaces

Cycle storage types
  • Stands
Car park 1 Pedley Street (Car Park 1)
Car park 1 operator Avanti West Coast
Car park 1 spaces 525
Car park 1 opening times
  • Monday to Sunday: 24 hours
Car park 1 charges
  • Daily: £12.50
  • Monthly: £132.00
  • Three monthly: £374.00
  • Annual: £1,200.00
Car park 1 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

URL: https://www.nationalrail.co.uk/

Car park 2 Weston Road (Car Park 2)
Car park 2 operator Avanti West Coast
Car park 2 spaces 254
Car park 2 opening times
  • Monday to Sunday: 24 hours
Car park 2 charges
  • Daily: £12.50
Car park 2 contact details

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

URL: https://www.nationalrail.co.uk/

Rail replacement information

Rail replacement coach services can be found at the side of the station on the left as you exit.

Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.