Derby (DBY)
Railway Terrace
Derby
Derbyshire
DE1 2RU
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the station concourse |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | You can load tickets onto your smartcard at this station. |
| Penalty fares | Applicable Operators: EM |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property contact details | Telephone: 03457 125678 |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times |
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| Waiting room information | There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating. |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times: Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00 |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | |
| Post box available | Yes |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 08000 11 33 23 |
| Staff help information | Passenger Assistance meeting point is at the ticket gates. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only. This station has tactile paving at the edges of all platforms and at the foot and top of stairwells. |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 204 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Located in North Car Park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | East Midlands Railway |
| Car park 1 spaces | 568 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: Derby Zone 3, car parking is available Daily - £11.50, Off Peak - £7.00 Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230 Telephone: 03457 125 678 |
| Rail replacement information | From the rear of the station, at the Pride Park exit |
| Taxi rank information | On station forecourt |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Airport information | KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk |