Derby
Station message
Please note that some station facilities listed on this page may be unavailable or subject to adjustment due to the coronavirus pandemic. The latest information is available here: https://www.eastmidlandsrailway.co.uk/covid-19
Derby (DBY)
Railway Terrace
Derby
Derbyshire
DE1 2RU
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | On the station concourse |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collect and top your Smartcard at this location |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property opening times | No |
| Lost property contact details | Telephone: 03457 125678 |
| First class lounge opening times |
|
|---|---|
| First class lounge information | Located Platform 6 and 7 Open Monday to Friday 0600 to 1800 (not open on Bank Holidays) Tickets Accepted All First Class tickets Facilities Screens with updated train information Refreshments Complimentary tea and coffee, biscuits and snacks Wi-Fi Yes |
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | Accessible seating available on platforms. |
| Trolleys available | No |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | No |
| WiFi available | No |
| WiFi information | |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline contact details | Note: 08000 11 33 23 |
| Customer help points available | Yes |
| Customer help points information | Customer Information Desk |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only. This station has tactile paving at the edges of all platforms and at the foot and top of stairwells. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 204 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Located in North Car Park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | East Midlands Railway |
| Car park 1 spaces | 568 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | Note: Derby Zone 3, car parking is available Daily - £11.50, Off Peak - £7.00 Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230 Telephone: 03457 125 678 |
| Rail replacement information | From the rear of the station, at the Pride Park exit |
| Taxi rank available | Yes |
| Taxi rank information | On station forecourt |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Airport available | Yes |
| Airport information | KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk |
Follow this link to find the station map