Doncaster (DON)
Station Court
Doncaster
South Yorkshire
DN1 1PE
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | Two machines on concourse and three machines inside travel centre. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collection is available for Smart tickets bought online. |
| Penalty fares | Applicable Operators: GR |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details | Telephone: 03457 225333 |
| First class lounge opening times |
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|---|---|
| First class lounge information | Located Platform 3A Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted
Restricted tickets
Facilities Toilets, Newspapers. Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Available Showers Not available |
| Seated area available | Yes
|
| Waiting room information | This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Platform 3 opening hours - 05:00 - 22:30 Platform 4 North Waiting Room opening hours - 05:00 - 01:30 Platform 4 South Waiting Room opening hours - 05:00 - 22:30 |
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Station buffet information | Various coffee shops and food outlets available for refreshments |
| Toilets available | Yes |
| Toilets information | The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open. |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | Yes |
| Wifi available | Yes |
| Wifi information | |
| Post box available | Yes |
| ATM available | Yes |
| ATM information | Located on concourse |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 03457 225 225 or 18001 03457 225 225 (Text relay service) |
| Staff help information | When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | . |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Advance booking not required |
| Accessible public telephones information | Phones are low level but not text |
| National Key toilets available | Yes |
| National Key toilets information | The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8. |
| Step free access coverage | Whole station |
| Step free access information | This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 . Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
| Ticket gates exist | No
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Station front |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 62 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Within car park |
| Cycle storage information | CCTV is via British Transport Police office. |
| Cycle storage types |
|
| Car park 1 | West Street Station Car Park |
| Car park 1 operator | London North Eastern Railway |
| Car park 1 spaces | 69 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | |
| Car park 2 | MSCP Frenchgate Shopping Centre |
| Car park 2 spaces | 480 |
| Car park 2 charges |
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| Car park 2 contact details | |
| Rail replacement information | Pick Up / Drop Off outside the front of the station and park in the station overflow car park. |
| Taxi rank information | Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636 |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Airport information | Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station): Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive. Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus . Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire |