Station message
Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.
Ely (ELY)
Station Road
Ely
Cambridgeshire
CB7 4BS
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | Located in the main entrance hall. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Penalty fares | Applicable Operators: LE |
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times |
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| Waiting room information | There is a waiting room on platform 1 and a waiting room on platforms 2 and 3 |
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. |
| Baby changing facilities available | Yes |
| Baby changing facilities information | Female toilets |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| Post box available | Yes |
| Post box information | Post box is located on Platform 1 |
| Tourist information available | No |
| Tourist information information | Ely town centre |
| ATM available | No |
| ATM information | Nearest ATM is at Tesco which is across the car park |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Shops information | Newsagent on platform 1. Large Tesco supermarket next door to the main car park |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 0800 028 28 78 |
| Staff help information | Assistance at this station is provided by a staff member during train service hours. Booking is recommended. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Ramp for train access available | Yes
|
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1 |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | No |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 330 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | In station car park |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 143 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 9 |
| Car park 2 charges |
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| Car park 2 contact details | Telephone: 0345 050 7080 |
| Rail replacement information | Replacement transport stop at station entrance |