Station message

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

Ely (ELY)

Ely station
Station Road
Load stations
Last updated:
Staffing level Full time
Information systems
  • DepartureScreens
  • Announcements
Ticket office information

Located in the main entrance hall.

Ticket office opening times
  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:00 - 20:00
  • Sunday: 08:30 - 18:30
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares Applicable Operators: LE
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property opening times
  • Monday to Sunday and All bank holidays: 24 hours
Lost property contact details

URL: https://www.greateranglia.co.uk/lost-property

Seated area available
Waiting room opening times
  • Monday to Friday: 05:15 - 22:00
  • Saturday: 05:15 - 22:00
  • Sunday: 08:15 - 22:00
Waiting room information

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Trolleys available
Station buffet available Yes
Toilets available Yes
Toilets information

Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

Baby changing facilities available Yes
Baby changing facilities information

Female toilets

Showers Unknown
Telephones available No
Wifi available Yes
Post box available Yes
Post box information

Post box is located on Platform 1

Tourist information available No
Tourist information information

Ely town centre

ATM available No
ATM information

Nearest ATM is at Tesco which is across the car park

Bureau de change available Unknown
Shops available Yes
Shops information

Newsagent on platform 1. Large Tesco supermarket next door to the main car park

Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Helpline contact details


0800 028 28 78

URL: https://www.nationalrail.co.uk/

Staff help information

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Staff help opening times
  • Monday to Saturday: 05:15 - 01:00
  • Sunday: 08:00 - 01:00
Induction loop available Yes
Accessible ticket machines available Yes
Ramp for train access available
Accessible taxis information

Details of nearest taxis are shown on station information poster

National Key toilets available Yes
Step free access coverage Whole station
Step free access information

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Ticket gates exist
Impaired mobility set down available No
Cycle storage available Yes
Cycle storage number of spaces 330
Cycle storage sheltered Yes
Cycle storage CCTV No
Cycle storage location

In station car park

Cycle storage types
  • Compounds
  • Stands
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 143
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £7.50
  • Daily: £8.50
  • Weekly: £32.00
  • Monthly: £119.00
  • Three monthly: £337.00
  • Annual: £1,181.00
Car park 1 contact details

URL: http://www.ncp.co.uk

Car park 2 Premium Bay
Car park 2 operator National Car Parks Ltd
Car park 2 spaces 9
Car park 2 charges
  • Annual: £1,680.00
Car park 2 contact details

Telephone: 0345 050 7080

URL: https://www.nationalrail.co.uk/

Rail replacement information

Replacement transport stop at station entrance