From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
Grimsby Town (GMB)
North East Lincolnshire
|Staffing level||Part time|
|Ticket office information||
The Self Service Ticket Machine is located outside the station entrance and is available 24 hours a day
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
|Smartcards information||AVAILABLE AT TICKET OFFICE|
|Penalty fares||Applicable Operators: TransPennine Express|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room information||
Waiting rooms are available on both platforms and adjacent to the Ticket Hall. When these facilities are closed the platforms are covered by an overall roof.
|Waiting room opening times||
Note: Closed until further notice
|Refreshment facilities available||Yes|
|Toilets information||The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.|
|Baby changing facilities available||No|
|Telephones available||Cards and Coins|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
Please call 0800 107 2149 to book assistance at this station.
|Helpline contact details||
Note: 0800 107 2149
|Customer help points available||Yes|
|Customer help points information||
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|National key toilets information||The National key toilets are located on Platform 1; these toilets are operated by a radar key.|
|Step free access coverage||Whole station|
|Step free access information||Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to Platform 2. This station is partially staffed. The station staffing hours are: Monday to Saturday: 06:00 - 21:30 Sunday: 08:30 - 20:45 This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Outside of staffed station hours, lifts are unavailable, and assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring the use of platform 2 or assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.|
|Ticket gates exist||No|
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||56|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
On platform 1, within car park and within cycle hub
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||APCOA on behalf of TransPennine Express|
|Car park 1 spaces||59|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Pick Up / Drop Off at the Station Front.
|Taxi rank available||Yes|
|Taxi rank information||
The nearest taxi rank is outside the station.
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle hire available||Yes|
|Cycle hire information||Cycle Lincs - next to the station.
Hire company offering full range of cycles for the entire family.
Delivery / collection service & suggested routes available.
More details at www.cyclelincs.co.uk