Station message
Station Alert
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
Grimsby Town (GMB)
Station Approach
Grimsby
North East Lincolnshire
DN31 1LY
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | The ticket office is on the left as you enter the station. |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Smartcards are available from the ticket office, and can be topped up there or using the ticket machine. |
| Penalty fares | Applicable Operators: TP |
| Customer service information | To speak to a member of our team, please call: 0345 600 1671. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property contact details | Telephone: 363 600 1671 |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times |
|
| Waiting room information | Heated waiting rooms are available on both platforms and adjacent to the booking hall. |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platform 1. |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | Yes |
| Wifi available | Yes |
| Post box available | Yes |
| Bureau de change available | Unknown |
| Helpline information | Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay). We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided. Boarding ramps are available at this station, and are carried on board all TransPennine Express trains. |
|---|---|
| Helpline contact details | Note: 0800 107 2149 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| National Key toilets information | The accessible toilets are located on Platform 1, these toilets are operated by a radar key. |
| Step free access coverage | Whole station |
| Step free access information | This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to platforms 2 and 3. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains. |
| Ticket gates exist | No
|
| Impaired mobility set down available | No |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 56 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | On platform 1, within car park and within cycle hub |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | TransPennine Express |
| Car park 1 spaces | 59 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | Telephone: 01895 262 122 |
| Rail replacement information | Pick Up / Drop Off at the Station Front. |
| Taxi rank information | The nearest taxi rank is outside the station. |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle hire information | Cycle Lincs - next to the station.Hire company offering full range of cycles for the entire family.Delivery / collection service & suggested routes available.More details at www.cyclelincs.co.uk |