|Staffing level||Full time|
|Ticket office information||
Three machines located on the booking hall.
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Collection is available for Smart tickets bought online.
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details||
Telephone: 01302 362175
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 Waiting Room Opening Times - Mon - Fri 05:30- 23:10. Sat 05:30- 21:30. Sun 08:45- 22.40
Platform 2 waiting Room Opening Times - Mon - Fri 05:30 - 23:20. Sat 05:30- 23:10 Sun 08:45- 23:10
|Station buffet available||Yes|
|Station buffet information||Coffee shops available for refreshments|
|Toilets information||The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point on Platform 1. Toilet opening hours are at all times that the station is open.|
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Tourist information office available||No|
|Bureau de change available||No|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||
Note: 03457 225 225 or 18001 03457 225 225 (Text relay service)
|Customer help points available||No|
|Staff help information||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer information Point on platform 1. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Accessible booking office counter information||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
|Ramp for train access available||Yes|
|Accessible taxis information||
Advance booking advisable
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Grantham has a RNIB Map for All located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Ticket gates exist||Yes|
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
At station front next to canopy and taxi rank.
|Cycle storage available||Yes|
|Cycle storage number of spaces||63|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Opposite station front
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||London North Eastern Railway|
|Car park 1 spaces||263|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Rail Replacement Coaches leave from the front of the station.
|Taxi rank available||Yes|
|Taxi rank information||
Grantham is a large station with taxis usually available on a rank. Advance booking is not normally necessary unless arriving early in the morning or late at night. Operator who accept bookings is Grantham Taxis 07976 970 694
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here