Ilford
Station message
Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on Ilford Hill. See the station map at the bottom of the page for further details
Ilford (IFD)
Ilford Hill
Ilford
Greater London
IG1 2DG
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance. Â |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | Yes |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Oyster cards information | Oyster cards are available at Ilford North ticket machine only. |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Smartcards information | Travelling with Contactless is available. |
| Travelcard zones |
|
| Penalty fares | Applicable Operators: TfL Rail |
| Customer service information | Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details) |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times | Yes |
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Waiting room information |
 |
| Trolleys available | No |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Platform 3 |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | No |
| WiFi available | No |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| ATM information | Stations main entrance  |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | Coffee & snacks |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. |
|---|---|
| Helpline contact details | Note: 0343 222 1234 |
| Customer help points available | Yes |
| Customer help points information | Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station. Â |
| Staff help information | Staff are available to assist from the first to the last train. |
| Staff help opening times | Yes |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | Accessible ticket machines are located
|
| Accessible booking office counter available | No |
| Ramp for train access available | Yes |
| National key toilets available | No |
| Step free access coverage | No part of station |
| Step free access information |
|
| Ticket gates exist | Yes |
| Ticket gates information | Ilford has a Secure Station accreditation |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | On platform 4 |
| Cycle storage types |
|
| Rail replacement information | Rail replacement bus services will depart from: High Road, Bus Stop L, for Westbound services Ilford Hill, Bus Stop F, for Eastbound services |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
Follow this link to find the station map