Station message
- The accessible toilet located on platform 4 is currently out of service due to station improvement works, a temporary accessible toilet is located on platform 1.
Please ask a member of staff if you require assistance, we apologise for any inconvienance this may cause.
Ilford (IFD)
Ilford Hill
Ilford
Greater London
IG1 2DG
Staffing level | Full time |
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CCTV | Yes |
Information systems |
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Ticket office information | Located within the stations ticket hall. |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | Yes |
Top up Oyster cards here | Yes |
Use Oyster cards here | Yes |
Oyster cards information | Oyster cards are available at Ticket Vending Machines at all entrances of this station. |
Smartcards issued here | No |
Validate Smartcards here | No |
Smartcards information | Travelling with Contactless is available. |
Travel card | Zone 4 |
Penalty fares | Applicable Operators: LE |
Customer service information | Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details) |
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Left luggage | No |
Left luggage contact details | |
Lost property contact details |
Seated area available | Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy. Platform 4 - Covered seats available under canopy. Yes
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Waiting room information |
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Station buffet information | Coffee & snacks located on platform 3 |
Toilets available | Yes |
Toilets information | Platform 3 Platform 4 - Accessible Toilet - Radar Key Required |
Baby changing facilities available | No |
Showers | Unknown |
Telephones available | No |
Wifi available | No |
Wifi information | |
ATM available | No |
Bureau de change available | Unknown |
Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. |
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Helpline contact details | Note: 0343 222 1234 |
Staff help information | Staff are available to assist from the first to the last train. |
Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible ticket machines information | Accessible ticket machines are located at all entrances. |
Accessible booking office counter available | Yes
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Ramp for train access available | Yes
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Accessible taxis information | No
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National Key toilets available | Yes |
National Key toilets information | An accessible temporary toilet is located on Platform 1. Please speak to a member of staff |
Step free access coverage | Partial station |
Step free access information |
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Ticket gates exist | Ilford has a Secure Station accreditation Yes
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Impaired mobility set down available | No |
Wheelchairs | Yes
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Rail replacement information | Rail replacement bus services will depart from: High Road, Bus Stop L, for Westbound services Ilford Hill, Bus Stop F, for Eastbound services |
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Rail replacement map links | |
Bus services information | Transport for London Buses operate from outside the station. Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk) |