Leeds (LDS)
New Station Street
Leeds
West Yorkshire
LS1 4DY
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Booking Hall |
|---|---|
| Ticket office opening times |
Note: Ticket machines available 24 hours. Travel Centre open 09:00-18:00 Mon-Sat and 10:00-16:00 on Sun. *Sometimes the Travel Centre may be closed during these hours due to Covid-19. Customer Information Points open 06:30-20:30 Mon-Sat and 10:00-18:00 on Sun. |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Penalty fares | Applicable Operators: NR |
| Left luggage | Yes |
|---|---|
| Left luggage contact details | Telephone: 0113 350 3966 |
| Lost property opening times |
Note: Located on the North Concourse near Wellington Street entrance. |
| Lost property contact details | Telephone: 0113 350 3966 |
| First class lounge opening times |
|
|---|---|
| First class lounge information | Location: In the booking hall Tickets Accepted in London North Eastern Railway First Class Lounge:
Restricted tickets: All First Class tickets valid only on other train operators. Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges. Facilities: Toilets, TV. Refreshments: Complimentary: tea / coffee / hot chocolate / orange juice / water / biscuits. Wi-Fi: Yes Showers: No |
| Seated area available | No
|
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Baby changing facilities are located in the accessible toilet on platform 12 on the South Concourse |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | |
| Post box available | Yes |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
| Staff help information | Journey Care assistance is available prior to travel via the relevant Train Operator: Northern - **0800 138 5560** Customer services, Textphone 18001 03457 225 225 or using a Passenger Assistance Request form London North Eastern Railway - 03457 225 225 Textphone - 18001 03457 225 225 CrossCountry - 0344 811 0125, textphone 0344 811 0126 East Midlands Railway - 0800 0113323, textphone 18001 03457 078051 TransPennine Express - 0800 107 2149, textphone 18001 0800 1072149 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Taxi rank outside New Station Street entrance near the bus interchange. |
| Accessible public telephones information | Main footbridge and New Station Street |
| National Key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | Suitable for disabled passengers. Lifts or Level access to all platforms. |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: London North Eastern Railway - 03457 225 225 East Midlands Railway - 08000 113323. TransPennine Express - 0800 107 2149. Northern - 0800 1385560. CrossCountry 03448110125 |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 92 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location |
|
| Cycle storage information | Limited wheel racks available on platform 12 / 15 and short stay car park. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | APCOA Parking (UK) Limited |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 0113 247 9238 |
| Rail replacement information | The pick up area for rail replacement services is Neville Street, this is across the road from the Hilton Hotel at Bus stand E. |
| Taxi rank information | Taxi rank located at Aire Street Entrance, next to Wetherspoons. |
| Bus services information | First and Yorkshire Tiger both operate a network of frequent local bus routes around Leeds city and West Yorkshire. The Citybus stops here and connects key location in Leeds. For more information about all buses in West Yorkshire visit www.wymetro.com Buy a Leeds PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info Many bus routes serve bus stops on New Station Street in front of the rail station. For information about all buses in west Yorkshire visit: www.wymetro.com |
| Cycle hire information | Bike & Go (cycle hire) located in the Travel Centre Travel Centre open - Monday to Saturday: 09:00 - 18:00, Sunday: 10:00 - 16:00 |