Leicester
Station message
Please note that some station facilities listed on this page may be unavailable or subject to adjustment due to the coronavirus pandemic. The latest information is available here: https://www.eastmidlandsrailway.co.uk/covid-19
Leicester (LEI)
London Road
Leicester
Leicestershire
LE2 0QB
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Booking hall |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collect and top your Smartcard at this location |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property opening times | No |
| Lost property contact details | Telephone: 03457 125678 |
| First class lounge opening times |
|
|---|---|
| First class lounge information | Located At the south end of platform 3/4 Tickets Accepted All First Class ticket holders Facilities Screens with updated train information & also Sky News Refreshments Screens with updated train information & also Sky News Wi-Fi Yes Showers No |
| Seated area available | Yes |
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating. |
| Trolleys available | Yes |
| Station buffet available | Yes |
| Station buffet information | Cafe and vending machine. |
| Toilets available | Yes |
| Toilets information | The toilets are located on the Main Concourse, Platform 1/2 and Platform 3/4. The National key toilets are located on Platform 1/2 and Platform 3/4; these toilets are operated by a radar key. The radar key is available from the Duty Manager located on the end of Platform 3/4. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Leicester station Free WiFi is available in the First Lounge |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Helpline information | To book Passenger Assistance please call 08000 11 33 23. We recommend that you book assistance 12 hours in advance. |
|---|---|
| Customer help points available | No |
| Staff help information | Staff help available 05.20 - 01.00Â Passenger Assistance meeting point is at the customer information desk in the front concourse or the ticket gates. |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | This is a Category A access station. There is step free access to the main entrance and lifts to all platforms. Customers with wheelchairs who require assistance on graduated slopes should press the ticket gate 'assistance' button located at the bottom of the stairs near the self service ticket machines. To ensure availability of staff to assist, it is imperative that customers book assistance in advance. This station has tactile paving at the edge of all platforms and at the bottom of all staircases. |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 222 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Cycle hub situated on the lower floor (old Red Star parcels area) which can be accessed via the lift located to the left of the Customer Information desk. Stands also available in main car park and station front near short stay car park. |
| Cycle storage information | Cycle hub opening hours 0400 to 0200 daily. Changing facilities available. An application form for the cycle hub can be requested by emailing here. There are also mixed type stands with outdoor covered spaces in main car park and stands at the station front. |
| Cycle storage types |
|
| Car park 1 | Station car park |
| Car park 1 operator | East Midlands Railway |
| Car park 1 spaces | 515 |
| Car park 1 charges |
|
| Car park 1 contact details | Note: £2.00 Evening car park fare is available from 1800 until 0230.  This car park has Secure Station Accreditation. Telephone: 08457 125 678 |
| Car park 2 | Short stay car park |
| Car park 2 operator | East Midlands Railway |
| Car park 2 spaces | 10 |
| Car park 2 opening times |
|
| Car park 2 charges |
|
| Car park 2 contact details | Note: This car park has Secure Station Accreditation. Telephone: 08457 125 678 |
| Rail replacement information | Coaches leave from the Station front |
| Taxi rank available | Yes |
| Taxi rank information | Station front |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Airport available | Yes |
| Airport information | EAST MIDLANDS AIRPORT: 'Skylink' service departs daily, at regular intervals from St Margaret's Bus Station (in city centre). For details: www.trentbarton.co.uk/services/skylinkderby  |
Follow this link to find the station map