Luton Airport Parkway (LTN)
Parkway Road
Luton
Bedfordshire
LU1 3JW
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard |
| Penalty fares | Applicable Operators: TL |
| Left luggage | No |
|---|---|
| Left luggage contact details | URL: http://www.thameslinkrailway.com/contact-us/lost-property/ |
| Lost property opening times |
|
| Lost property contact details |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times | Note: Waiting areas may only be available during staffed hours at some locations. |
| Waiting room information | There is a heated waiting area on platforms 2 and 3 and platform 4 has the upper concourse waiting area. None on platform 1. |
| Station buffet available | Yes |
| Toilets available | Yes |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| Wifi information | |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Shops information | Coffee shops |
| Helpline information | Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel . Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
|---|---|
| Helpline contact details | Note: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Staff help information | A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. |
| Staff help opening times |
Note: When the station is closed access between the car park / station front to the Luton DART building is via Gypsy Lane / Kimpton Road |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | This is a Category A station: This station has step-free access to all platforms. Assistance Meeting Point is the Ticket Office. |
| Ticket gates exist | This station has a Secure Station Scheme accreditation. Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the front of the station. |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 120 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Front of station and Kimpton Road |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | APCOA Parking UK |
| Car park 1 spaces | 824 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | URL: https://www.thameslinkrailway.com/travel-information/plan-your-journey/car-park… |
| Rail replacement information | The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below. |
| Rail replacement map links | |
| Taxi rank information | Yes |
| Bus services information | Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Airport information | The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com |