Luton Airport Parkway at a glance
Address:
Luton Airport Parkway stationParkway Road
Luton
Bedfordshire
LU1 3JW
Ticket office:
Monday to Friday: 06:00 - 00:30Saturday: 06:30 - 00:00
Sunday: 07:30 - 00:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
No information currently available.
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Oyster cards information | Oyster cannot be used at this station. |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website. |
| Penalty fares | Applicable Operators: TL |
| Left luggage | No |
|---|
| Seated area available | Yes
|
|---|---|
| Waiting room information | There is a heated waiting area on platforms 2 and 3 and platform 4 has the upper concourse waiting area. None on platform 1. |
| Station buffet available | Yes |
| Toilets available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website. |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Shops information | Coffee shops |
| Helpline information | Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel . Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
|---|---|
| Helpline contact details | Note: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Staff help opening times |
Note: When the station is closed access between the car park / station front to the Luton DART building is via Gypsy Lane / Kimpton Road |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | A staff-operated ramp is required for step-free access between train and platform at this station. |
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | This is a Category A station: This station has step-free access to all platforms. The Assistance Meeting Point is by the Ticket Office. |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the front of the station. |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 120 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Front of the main entrance and Kimpton Road entrance. Cycles are left at owners risk. Abandoned cycles may be removed. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | APCOA Parking UK |
| Car park 1 spaces | 824 |
| Car park 1 opening times |
|
| Car park 1 contact details | |
| Rail replacement information | Please click the link for details regarding the rail replacement bus location. |
| Rail replacement map links | |
| Taxi rank information | Located outside the main entrance, by the ticket office. |
| Bus services information | Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Airport information | The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com |