Luton at a glance
Address:
Luton stationStation Road
Luton
Bedfordshire
LU1 2LT
Ticket office:
Monday to Friday: 05:45 - 21:45Saturday: 05:45 - 22:00
Sunday: 06:45 - 21:45
- Ticket office
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
No information currently available.
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Oyster cards information | Oyster cannot be used at this station. |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website. |
| Penalty fares | Applicable Operators: TL |
| Left luggage | No |
|---|
| Seated area available | Yes
|
|---|---|
| Waiting room information | There are heated waiting areas on platforms 1 to 4. |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Available during staffing hours |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website. |
| ATM available | Yes |
| ATM information | ATM located in station entrance |
| Bureau de change available | Unknown |
| Helpline information | Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel . Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
|---|---|
| Helpline contact details | Note: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Ramp for train access available | A staff-operated ramp is required for step-free access between train and platform at this station. |
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| Step free access coverage | Partial station |
| Step free access information | This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms. The Assistance Meeting Point is by the Ticket Office. |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the front of the station and in the station car park. |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 62 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Located at the front of both entrances. Cycles are left at owners risk. Abandoned cycles may be removed. |
| Cycle storage types |
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| Car park 1 | Station Road Car Park |
| Car park 1 operator | APCOA Parking UK |
| Car park 1 spaces | 753 |
| Car park 1 opening times |
|
| Car park 1 contact details | |
| Rail replacement information | Please click the link for details regarding the rail replacement bus location. |
| Rail replacement map links | |
| Taxi rank information | Located outside the main front entrance. |
| Bus services information | Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Airport information | Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com |