Station message
The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950
Luton (LUT)
Station Road
Luton
Bedfordshire
LU1 2LT
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard |
| Penalty fares | Applicable Operators: TL |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times | Note: Waiting areas may only be available during staffed hours at some locations. |
| Waiting room information | There are heated waiting areas on platforms 1 to 4. |
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Available during staffing hours |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| Wifi information | |
| ATM available | Yes |
| ATM information | ATM located in station entrance |
| Bureau de change available | Unknown |
| Helpline information | Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel . Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
|---|---|
| Helpline contact details | Note: If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Staff help information | A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| Step free access coverage | Partial station |
| Step free access information | This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms. Assistance Meeting Point is the Ticket Office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the front of the station and in the station car park. |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 62 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | Front and rear entrances |
| Cycle storage types |
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| Car park 1 | Station Road Car Park |
| Car park 1 operator | APCOA Parking UK |
| Car park 1 spaces | 753 |
| Car park 1 opening times |
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| Car park 1 contact details | Telephone: 01895 262122 |
| Rail replacement information | Please click the link for details regarding the rail replacement bus location. |
| Rail replacement map links | |
| Taxi rank information | Yes |
| Bus services information | Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Airport information | Luton Airport Parkway is the nearest station to the airport. The Luton Dart connects Luton Airport Parkway directly with London Luton Airport. For times and tickets, visit lutondart.com |