New Holland at a glance
Address:
New Holland stationLincoln Castle Way
New Holland
North Lincolnshire
DN19 7BE
Ticket office:
Unstaffed
- Ticket office
- Step-free access
- Car park
| Staffing level | Unstaffed |
|---|---|
| CCTV | No |
Performance Figures
Figures for 1st April 2026 to 2nd May 2026
| Operator | Trains on time (Within 3 minutes) | Trains Cancelled |
|---|---|---|
| EMR | 83% | 3.6% |
| East Coast Route: | 83.8% | 3.8% |
What we are doing to improve
Next 3 Months
We will continue to deliver our Joint Performance Plans with Network Rail to improve our operational performance, current focus areas include ensuring we deliver all readiness activity for the autumn season, and planning for a successful December timetable change introduction.
Next Year
We will implement performance improvement actions aligned with the Performance Restoration Framework, focusing on timetable reliability, staff availability, infrastructure resilience, and disruption management. Collaborative efforts with Network Rail will address crime, extreme weather, and congestion on parts of our route.
Longer-Term
We will introduce new Intercity trains, refurbish regional fleets, and work with Network Rail on sustainable maintenance access and infrastructure enhancements to reduce failures and improve overall service reliability.
| Ticket office opening times | Note: Unstaffed |
|---|---|
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Validate Smartcards here | No |
| Smartcards information | More information at www.northernrailway.co.uk/smart |
| Penalty fares | Applicable Operators: NT |
| Customer service information | 08002006060 |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
Note: Open 0700-2200 7 days per week |
| Lost property contact details | Telephone: 08002006060 |
| Seated area available | No
|
|---|---|
| Waiting room information | No waiting rooms at the station. Shelters provided on the 1 and only platform. |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | |
| Bureau de change available | Unknown |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 08000 11 33 23 |
| Staff help information | Assistance provided by on-train staff. |
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Category A station, Station is unstaffed. Access to the station is via the main road which is step free so no problem for disabled customers onto the only platform. |
| Ticket gates exist | No
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Access to the station is via the main road which is step free so no problem for disabled customers onto the only platform. Unable to convey wheelchairs on the first services. |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 4 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | Yes |
| Cycle storage location | Station entrance. |
| Cycle storage information | From Sunday 20 May 2018, if you're travelling with TransPennine Express and would like to bring your bike on board, you'll need to reserve a space for it in advance. Bike reservations will remain free of charge. How to book a bike space: Customers can make a reservation using the methods below, and must do so at least 24 hours in advance of travel: By phone:- Call 0345 600 1671 (select Option 3) Online: - When you're buying tickets through tpexpress.co.uk you will be given the option to book a space for your bike. At the booking office: - Bike reservations can be requested at any booking office. |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | Northern |
| Car park 1 spaces | 7 |
| Car park 1 opening times |
|
| Car park 1 charges | Free |
| Car park 1 contact details | |
| Rail replacement information | Pick Up / Drop Off in the layby outside the Lincoln Castle Hotel |
| Bus services information | None close by. Busline 0871 200 2233 |