Norwich
Norwich (NRW)
Station Approach
Norwich
Norfolk
NR1 1EF
View live departures / arrivals
Staffing level | Full time |
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CCTV | Yes |
Information systems |
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Ticket office opening times |
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Oyster cards issued here | No |
Top up Oyster cards here | No |
Use Oyster cards here | No |
Smartcards issued here | Yes |
Top up Smartcards here | Yes |
Validate Smartcards here | Yes |
Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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Left luggage | No |
Left luggage contact details | |
Lost property opening times |
Note: Lost property phone line service |
Lost property contact details |
First class lounge opening times | No |
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Seated area available | Yes |
Waiting room opening times | Yes |
Trolleys available | Yes |
Station buffet available | Yes |
Station buffet information | Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) |
Toilets available | Yes |
Toilets information | All toilets are located on the concourse including the accessible (radar key) toilet |
Baby changing facilities available | Yes |
Showers available | No |
Telephones available | Cards and Coins |
WiFi available | Yes |
WiFi information | Find WiFi Hotspots around Norwich station |
Web kiosk | Yes |
Post box available | Yes |
Tourist information office available | No |
ATM available | Yes |
Bureau de change available | No |
Shops available | Yes |
Shops information | News agent Mini supermarket Passport Photo Booth |
Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Helpline opening times |
Note: 08:00 - 20:00 |
Helpline contact details | Note: 0800 028 28 78 |
Customer help points available | Yes |
Customer help points information | On concourse |
Staff help information | Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
Staff help opening times |
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Induction loop available | Yes |
Accessible ticket machines available | Yes |
Accessible ticket machines information | Ticket machines are located in the ticket hall and on the station concourse. |
Accessible booking office counter available | Yes |
Ramp for train access available | Yes |
Accessible taxis information | Details of nearest taxis are shown on station information poster |
National key toilets available | Yes |
Step free access coverage | Whole station |
Step free access information | This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
Ticket gates exist | Yes |
Ticket gates information | -Â |
Impaired mobility set down available | Yes |
Impaired mobility set down information | At the main station entrance |
Wheelchairs | Yes |
Cycle storage available | Yes |
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Cycle storage number of spaces | 442 |
Cycle storage sheltered | Yes |
Cycle storage CCTV | Yes |
Cycle storage location | On forecourt and within station |
Cycle storage types |
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Car park 1 | Station Car Park |
Car park 1 operator | National Car Parks Ltd |
Car park 1 spaces | 62 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | URL: http://www.ncp.co.uk |
Car park 2 opening times |
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Car park 2 charges |
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Car park 2 contact details | |
Car park 3 opening times |
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Car park 3 charges |
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Car park 3 contact details | |
Rail replacement information | Replacement transport stop on station forecourt |
Taxi rank available | Yes |
Taxi rank information | Taxi rank at front of station |
Bus services available | Yes |
Bus services information | 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info  |
Airport available | Yes |
Airport information | Nearest Station to Norwich Airport. |
Follow this link to find the station map