Norwich
Norwich (NRW)
Station Approach
Norwich
Norfolk
NR1 1EF
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office opening times |
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|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
Note: Lost property phone line service |
| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | Yes |
| Refreshment facilities available | Yes |
| Refreshment facilities information | Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) |
| Toilets available | Yes |
| Toilets information | All toilets are located on the concourse including the accessible (radar key) toilet |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | Find WiFi Hotspots around Norwich station |
| Web kiosk | Yes |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Shops information | News agent Mini supermarket Passport Photo Booth |
| Helpline information | As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | On concourse |
| Staff help information | Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | Ticket machines are located in the ticket hall and on the station concourse. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | Yes |
| Step free access coverage | Whole station |
| Step free access information | This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
| Ticket gates exist | Yes |
| Ticket gates information | Norwich station has Secure Station Acreditation |
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | At the main station entrance |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 442 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | On forecourt and within station |
| Cycle storage types |
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| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 62 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Car park 2 opening times |
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| Car park 2 charges |
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| Car park 2 contact details | |
| Car park 3 opening times |
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| Car park 3 charges |
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| Car park 3 contact details | |
| Rail replacement information | Replacement transport stop on station forecourt |
| Taxi rank available | Yes |
| Taxi rank information | Taxi rank at front of station |
| Bus services available | Yes |
| Bus services information | 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info  |
| Airport available | Yes |
| Airport information | Nearest Station to Norwich Airport. |
Follow this link to find the station map