Norwich Train Station

Norwich train station (NRW)

Norwich train station
Station Approach
Norwich
Norfolk
NR1 1EF
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Norwich train station information

Norwich train station is a historic and bustling transportation hub located in the city of Norwich, Norfolk, in the United Kingdom. The station is a key part of the region's railway network, providing connections to major cities such as London, Cambridge, and Liverpool, as well as smaller towns and rural areas.

Staffing level Full time
The history of Norwich train station

With its historic architecture and bustling atmosphere, Norwich train station has a rich history dating back to its opening in 1844. Over the years, the station has played a crucial role in connecting the city of Norwich to the rest of the United Kingdom, serving as a vital transportation hub for both passengers and goods. Norwich train station is a stunning Grade 2 listed building but over recent years, more contemporary features have been introduced.

CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Hotels near Norwich train station

There are various hotels all within walking distance of Norwich train station and offer convenient accommodation options including: Premier Inn Norwich Nelson City Centre, Holiday Inn Norwich City, Travelodge Norwich Central and Maids Head Hotel.

Shops and restaurants at Norwich train station

Norwich train station features a variety of shops and restaurants to cater to the needs of travellers and visitors. Inside the station, you can find convenience stores, newsagents, and cafes where you can grab a quick bite to eat or purchase travel essentials. Additionally, there are also dining options and fast food outlets to enjoy a meal or snack while waiting for your train.

Norwich train station parking

Norwich train station provides parking facilities for both short-term and long-term parking. There are designated areas for both drop-off/pick-up and extended parking. The station offers convenient options for passengers and visitors who need to park their vehicles while using the train services or for any other purpose.

Ticket office opening times
  • Monday to Friday: 04:45 - 20:45
  • Saturday: 04:45 - 20:45
  • Sunday: 06:45 - 20:45
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Penalty fares Applicable Operators: LE
Customer service information
  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00 Bank
  • Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property opening times
  • Monday to Sunday and All bank holidays: 24 hours
Lost property contact details

URL: https://www.greateranglia.co.uk/lost-property

Seated area available
Yes
Waiting room opening times
  • Monday to Friday: 04:30 - 01:30
  • Saturday: 04:30 - 01:30
  • Sunday: 06:00 - 01:30
Waiting room information

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Trolleys available
Yes
Station buffet available Yes
Station buffet information

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Toilets available Yes
Toilets information

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Baby changing facilities available Yes
Showers Unknown
Telephones available Yes
Wifi available Yes
Wifi information

Find WiFi Hotspots around Norwich station

Post box available Yes
ATM available Yes
Bureau de change available Unknown
Shops available Yes
Shops information

East of England Co-Op

Flowers by Nicole

Photo-Me digital passport photos

WHSmith

Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Helpline contact details

Telephone: 0800 028 28 78

URL: https://www.nationalrail.co.uk/

Staff help information

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

Staff help opening times
  • Monday to Sunday: 24 hours
Induction loop available Yes
Accessible ticket machines available Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster

Yes
National Key toilets available Yes
Step free access coverage Whole station
Step free access information

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Ticket gates exist
Yes
Impaired mobility set down available Yes
Impaired mobility set down information

At the main station entrance

Wheelchairs
Yes
Cycle storage available Yes
Cycle storage number of spaces 442
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle storage types
  • Racks
Car park 1 Station Car Park
Car park 1 operator National Car Parks Ltd
Car park 1 spaces 62
Car park 1 opening times
  • Monday to Sunday: 04:30 - 01:30
Car park 1 charges
  • Off-peak: £12.60
  • Daily: £13.60
  • Weekly: £58.00
  • Monthly: £227.00
  • Three monthly: £649.00
  • Annual: £2,271.00
Car park 1 contact details

Telephone: 0345 050 7080

URL: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/

Car park 2 Station Car Park
Car park 2 opening times
  • Monday to Sunday: 24 hours
Car park 2 contact details

URL: https://www.nationalrail.co.uk/

Car park 3 Car Park 3
Car park 3 opening times
  • Monday to Sunday: 24 hours
Car park 3 contact details

URL: https://www.nationalrail.co.uk/

Rail replacement information

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Bus services information

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info ​​​​​​​

Norwich Train Station FAQs

Norwich Train Station is located approximately 4 miles (6.4 kilometres) north of Norwich International Airport. It can be easily reached by taxi or bus, with the journey typically taking around 15-20 minutes depending on traffic conditions.

Trains from Norwich rail station serve various destinations across the UK, including London, Cambridge, Manchester, Nottingham, Liverpool, and many others. Some routes may require changing trains at connecting stations.

Norwich Train Station is the current and only remaining station and known locally as "Thorpe Station".

Norwich railway station has 6 platforms, used for outgoing and incoming trains.

For convenience, Norwich train station offers step-free access to all platforms, ensuring a smooth and accessible journey for all passengers. If you require assistance with a wheelchair, simply press the "help" button on one of the ticket machines. Our friendly staff will be happy to assist you with boarding and disembarking the train. The assistance meeting point is located next to the information desk within the booking hall.

Yes, there are sheltered cycle storage facilities available at Norwich rail station, located next to the entrance, near the bus stops. There are racks for up to 442 bikes with CCTV covering the area too.

Yes, parking fees apply at Norwich train station. There are parking facilities available, and fees may vary depending on the duration of parking and whether it's short-stay or long-stay parking. Be sure to check the latest parking information and fees on the official website of the train station or by contacting the station directly.