|Staffing level||Full time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
|Penalty fares||Applicable Operators: LE|
|Customer service information||
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|Seated area available||
|Waiting room opening times||
|Waiting room information||
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
|Station buffet available||Yes|
|Station buffet information||
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Bureau de change available||Unknown|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
|Helpline contact details||
0800 028 28 78
Telephone: 0800 028 28 78
|Staff help information||
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||
|Ramp for train access available||
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National Key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
|Ticket gates exist||
Norwich station has Secure Station Acreditation
|Impaired mobility set down available||Yes|
|Impaired mobility set down information||
At the main station entrance
|Cycle storage available||Yes|
|Cycle storage number of spaces||442|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Cycle parking facilities can be located next to the station entrance, near the bus stops
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||62|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Telephone: 0345 050 7080
|Car park 2||Station Car Park|
|Car park 2 opening times||
|Car park 2 contact details|
|Car park 3 opening times||
|Car park 3 contact details|
|Rail replacement information||
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
|Bus services information||
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info