The lift on Platform 1 is out of order until further notice at Peterborough station.
|Staffing level||Full time|
|Ticket office information||
In Travel Centre and on concourse.
|Ticket office opening times||
Note: Advance tickets and seat reservations only available during the following hours:
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Collection is available for Smart tickets bought online.
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details||
Telephone: 01302 362175
|First class lounge opening times||
|First class lounge information||
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
|Seated area available||Yes|
|Waiting room opening times||Yes|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
|Station buffet available||Yes|
|Toilets information||The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1.|
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Post box information||
Located at the front of the station
|Tourist information office available||No|
|Bureau de change available||No|
|Helpline contact details||
Note: 08457 225 225
|Customer help points available||No|
|Customer help points information||
But there is a floorwalker in reception, a CIP by the entrance also
|Staff help information||
Assistance meeting point is Customer Information Point in main concourse
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|Accessible taxis information||
Outside station plus we can book by phone
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
|Ticket gates exist||Yes|
|Ticket gates information||
This station has Secure Station Accreditation
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||458|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Alongside station entrance and adjacent to BTP office
|Cycle storage types||
|Car park 1||Main station|
|Car park 1 operator||London North Eastern Railway|
|Car park 1 spaces||731|
|Car park 1 charges||
|Car park 1 contact details||
For a map of how to get to the car parks, please click here.
|Car park 2||Mayor's Walk Car Park|
|Car park 2 operator||London North Eastern Railway|
|Car park 2 spaces||262|
|Car park 2 charges||
|Car park 2 contact details|
|Car park 3||Spittle Bank|
|Car park 3 spaces||193|
|Car park 3 charges||
|Car park 3 contact details|
|Rail replacement information||
Rail Replacement Coaches leave from the station entrance.
|Taxi rank available||Yes|
|Taxi rank information||
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle hire available||Yes|
|Cycle hire information||Brompton Dock
0208 232 3931