Station message
All toilets on platform 2 are out of order at Retford station.
Retford (RET)
Station Road
Retford
Nottinghamshire
DN22 7DE
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | In the booking hall |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collection is available for Smart tickets bought online. |
| Penalty fares | Applicable Operators: GR |
| Customer service information | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details | Telephone: 03457 225333 |
| Seated area available | Yes
|
|---|---|
| Waiting room information | This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30 Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00 |
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Station buffet information | Coffee shop available on platform 1 for refreshments |
| Toilets available | Yes |
| Toilets information | The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open. |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | Yes |
| Wifi available | No |
| Wifi information | |
| Post box available | Yes |
| Bureau de change available | Unknown |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 03457 225 225 or 18001 03457 225 225 (Text relay service) |
| Staff help information | When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. |
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Advance booking is advisable. |
| National Key toilets available | Yes |
| Step free access coverage | Partial station |
| Step free access information | This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 . Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
| Ticket gates exist | No
|
| Impaired mobility set down available | Yes |
| Impaired mobility set down information | Station Front |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 38 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | North end of Platform 1 |
| Cycle storage types |
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| Car park 1 | Station Car Park |
| Car park 1 operator | London North Eastern Railway |
| Car park 1 spaces | 84 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | |
| Rail replacement information | Rail Replacement Coaches leave from the front of the station. |
| Taxi rank information | Taxi rank is immediately opposite station entrance. Advance booking is advisable. Check availability before travelling. Local operators: Earlybird 01777 700 678 (wheelchair accessible taxi available) Hinchcliffe's 01777 702 049 Shelley's 01777 700108 Target Taxis 01777 248948 (wheelchair accessible taxi available) |
| Bus services information | Information to plan your onward journey is available in a printable format here |