From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
|Smartcards information||AVAILABLE AT TICKET OFFICE|
|Penalty fares||Applicable Operators: TransPennine Express|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room information||Closed until further notice|
|Waiting room opening times||Yes|
|Refreshment facilities available||Yes|
|Toilets information||The toilets are located on Platform 3. The toilets are located on Platform 3; these toilets are operated by a radar key.|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|WiFi information||Find WiFi Hotspots around Scarborough station|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
Please call 0800 107 2149 to book assistance at this station.
|Helpline contact details||
Note: 0800 107 2149
|Customer help points available||Yes|
|Customer help points information||
Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
The ticket machine is located within the Booking Hall.
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|National key toilets information||The toilets are located on Platform 3; these toilets are operated by a radar key.|
|Step free access coverage||Whole station|
|Step free access information||Level access is provided from the station entrance to all platforms. This station is staffed for all services. This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).|
|Ticket gates exist||No|
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||26|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Platform 3|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Apcoa on Behalf of First TransPennine Express|
|Car park 1 spaces||84|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Pick up /Drop off at the service bus stops on the main road outside of the station
|Taxi rank available||Yes|
|Taxi rank information||
The nearest taxi rank is outside the station.
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle hire available||Yes|
|Cycle hire information||
Bike It - 10 minute walk from station.