Please note that some station facilities listed on this page may be unavailable or subject to adjustment due to the coronavirus pandemic. The latest information is available here: https://www.eastmidlandsrailway.co.uk/covid-19
The ticket office at Sheffield will have reduced opening hours due to the coronavirus pandemic:
Monday to Saturday: 05:00 - 21:00
Sunday: 07:45 - 21:00
|Staffing level||Full time|
|Ticket office information||
On the station concourse
|Ticket office opening times||
Note: *Coronavirus Changes* The ticket office is currently open as follows: Monday to Saturday: 0500 - 2100. Sunday: 0745 - 2100.
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Collect and top your Smartcard at this location|
|Penalty fares||Applicable Operators: TransPennine Express|
|First class lounge opening times||Yes|
|First class lounge information||
The First Class Lounge is located on platform 5
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
There are heating waiting rooms, along with sheltered platform waiting areas with accessible seating.
|Station buffet available||Yes|
|Station buffet information||
Cafes and vending machines.
|Toilets information||The toilets are located on the Main Concourse, Platform 1, Platform 2/3, Platform 5 and Platform 6/8. The National key toilets are located on the Main Concourse, Platform 5 and Platform 6/8; these toilets are operated by a radar key. The radar key is available from the Customer Reception upon request.|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
To book Passenger Assistance please call 08000 11 33 23. We recommend that you book assistance 12 hours in advance.
|Customer help points available||Yes|
|Staff help information||
04.20 - 24.00 Monday to Saturday
07.30 - 24.00 Sunday
Passenger Assistance meet and greet at the information desk in the concourse or at the ticket office.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This is a Category A access station. There is step free access to the concourse and ticket hall. There are lifts available to all platforms.
|Ticket gates exist||No|
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||400|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Cycle hub located at station entrance (next to taxi rank). Additional stands available on Platform 6.|
|Cycle storage information||
Cycle hub open 24 hours. Changing facilities and toilets available. Cycle repair facilities available at Russell's Bicycle Shed.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Q-Park|
|Car park 1 spaces||678|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
It has CCTV and a pay on foot barrier controlled system. It has 24 hours a day manned car park rangers. Holds AA secure car park award
Telephone: 0870 4420104
|Rail replacement information||
Pick Up / Drop Off at Bus Stand E5 or E6 in the Bus station.
|Taxi rank available||Yes|
|Taxi rank information||
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Metro services available||Yes|
|Metro services information||
The Sheffield 'Stagecoach Supertram' has stops beside the rail station - exit the rail station via overbridge.
For tram routes and times: www.supertram.com
Trans Pennine Express operate a daily, frequent train service, direct to Manchester Airport.
|Cycle hire available||Yes|
|Cycle hire information||
8 hire cycles available from Russell's Bicycle Shed.