Please note that some station facilities listed on this page may be unavailable or subject to adjustment due to the coronavirus pandemic. The latest information is available here: https://www.eastmidlandsrailway.co.uk/covid-19
The ticket office at Sheffield will have reduced opening hours due to the coronavirus pandemic:
Monday to Saturday: 05:00 - 21:00
Sunday: 07:45 - 21:00
|Staffing level||Full time|
|Ticket office information||
On the station concourse
|Ticket office opening times||
Note: *Coronavirus Changes* The ticket office is currently open as follows: Monday to Saturday: 0500 - 2100. Sunday: 0745 - 2100.
|Oyster cards issued here||No|
|Top up Oyster cards here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Smartcards information||Collect and top your Smartcard at this location|
|Penalty fares||Applicable Operators: TransPennine Express|
|First class lounge opening times||Yes|
|First class lounge information||
The First Class Lounge is located on platform 5
|Seated area available||Yes|
|Waiting room opening times||
Note: Closed until further notice
|Waiting room information||
There are heating waiting rooms, along with sheltered platform waiting areas with accessible seating.
|Station buffet available||Yes|
|Station buffet information||
Cafes and vending machines.
|Toilets information||The toilets are located on the Main Concourse, Platform 1, Platform 2/3, Platform 5 and Platform 6/8. The National key toilets are located on the Main Concourse, Platform 5 and Platform 6/8; these toilets are operated by a radar key. The radar key is available from the Customer Reception upon request.|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
To book Passenger Assistance please call 08000 11 33 23. We recommend that you book assistance 12 hours in advance.
|Customer help points available||Yes|
|Staff help information||
04.20 - 24.00 Monday to Saturday
07.30 - 24.00 Sunday
Passenger Assistance meet and greet at the information desk in the concourse or at the ticket office.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|Step free access coverage||Whole station|
|Step free access information||
This is a Category A access station. There is step free access to the concourse and ticket hall. There are lifts available to all platforms.
This station has tactile paving at the edge of each platform.
|Ticket gates exist||No|
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||400|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||Cycle hub located at station entrance (next to taxi rank). Additional stands available on Platform 6.|
|Cycle storage information||
Cycle hub open 24 hours. Changing facilities and toilets available. Cycle repair facilities available at Russell's Bicycle Shed.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||Q-Park|
|Car park 1 spaces||678|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
It has CCTV and a pay on foot barrier controlled system. It has 24 hours a day manned car park rangers. Holds AA secure car park award
Telephone: 0870 4420104
|Rail replacement information||
Pick Up / Drop Off at Bus Stand E5 or E6 in the Bus station.
|Taxi rank available||Yes|
|Taxi rank information||
|Bus services available||Yes|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Metro services available||Yes|
|Metro services information||
The Sheffield 'Stagecoach Supertram' has stops beside the rail station - exit the rail station via overbridge.
For tram routes and times: www.supertram.com
Trans Pennine Express operate a daily, frequent train service, direct to Manchester Airport.
|Cycle hire available||Yes|
|Cycle hire information||
8 hire cycles available from Russell's Bicycle Shed.