Station message
Please be aware scaffolding is being installed in different parts of the station to enable Network Rail to carry out work to repair the station’s roof and stonework. We’re sorry for the disruption during this time. If you need any extra assistance navigating the station, please speak to a member of the Avanti West Coast team.
Stoke-on-Trent (SOT)
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Ticket office information | Ticket machines can be found in the booking hall. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase |
| Penalty fares | Applicable Operators: VT |
| Customer service information | Customers are encouraged to approach a member of station staff with any customer information enquiry. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property contact details |
| First class lounge opening times |
|
|---|---|
| First class lounge information | There is currently no First Class lounge at this station |
| Seated area available | Yes
|
| Waiting room information | Platforms 1 & 2 |
| Trolleys available | Yes
|
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| Post box available | Yes |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Shops available | Yes |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 08000 158 123 (08000 158 124 Textphone) |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | By the North end of platform 1 |
| National Key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | This station has step-free access to all platforms / the platform |
| Ticket gates exist | Yes
|
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 88 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | All platforms |
| Cycle storage information | The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3). 63 spaces in platform 1 cycle hub 14 hoops on platform 1 (2 x cycles per hoop = 28 spaces) 12 hoops in car park 3 (2 x cycles per hoop = 24 spaces) |
| Cycle storage types |
|
| Car park 1 | Stoke on Trent Car Park 1 (South End of Platform 1) |
| Car park 1 operator | Avanti West Coast |
| Car park 1 spaces | 157 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff. |
| Car park 2 | Stoke on Trent Car Park 2 (North End of Platform 1) |
| Car park 2 operator | Avanti West Coast |
| Car park 2 spaces | 24 |
| Car park 2 opening times |
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| Car park 2 charges |
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| Car park 2 contact details | Note: For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website . Different rates apply to non rail users, please speak to a member of staff. |
| Car park 3 | Stoke on Trent Car Park 3 (Adjacent to Platform 2/3) |
| Car park 3 operator | Avanti West Coast |
| Car park 3 spaces | 308 |
| Car park 3 opening times |
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| Car park 3 charges |
|
| Car park 3 contact details | Note: For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website Different rates apply to non rail users, please speak to a member of staff. |
| Rail replacement information | Rail replacement coach services can be found at the front of the station. |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle hire information | Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information. |