Stoke-on-Trent Train Station
Stoke-on-Trent (SOT)
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA
View live departures / arrivals
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
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| Ticket office information | Ticket machines can be found in the booking hall. |
|---|---|
| Ticket office opening times |
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| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | No |
| Validate Smartcards here | No |
| Customer service information | Customers are encouraged to approach a member of station staff with any customer information enquiry. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times | Yes |
| Lost property contact details |
| First class lounge information |
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|---|---|
| First class lounge opening times |
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| Seated area available | Yes |
| Waiting room opening times | Yes |
| Trolleys available | Yes |
| Refreshment facilities available | Yes |
| Toilets available | Yes |
| Toilets information | The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key. |
| Baby changing facilities available | Yes |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| Web kiosk | No |
| Post box available | Yes |
| Tourist information office available | No |
| ATM available | Yes |
| Bureau de change available | No |
| Shops available | Yes |
| Customer help points available | Yes |
|---|---|
| Staff help opening times |
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| Induction loop available | Yes |
| Accessible ticket machines available | No |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | By the North end of platform 1 |
| National key toilets available | No |
| Step free access coverage | Whole station |
| Ticket gates exist | Yes |
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 88 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | all platforms |
| Cycle storage information | The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3). |
| Cycle storage types |
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| Car park 1 | Stoke on Trent Car Park 1 (South End of Platform 1) |
| Car park 1 operator | Virgin Trains |
| Car park 1 spaces | 157 |
| Car park 1 opening times |
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| Car park 1 charges |
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| Car park 1 contact details | Note: The weekend rate is applicable on bank holidays |
| Car park 2 | Stoke on Trent Car Park 2 (North End of Platform 1) |
| Car park 2 operator | Virgin Trains |
| Car park 2 spaces | 24 |
| Car park 2 opening times |
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| Car park 2 charges |
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| Car park 2 contact details | Note: The weekend rate is applicable on bank holidays |
| Car park 3 | Stoke on Trent Car Park 3 (Adjacent to Platform 2/3) |
| Car park 3 operator | Virgin Trains |
| Car park 3 spaces | 308 |
| Car park 3 opening times |
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| Car park 3 charges |
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| Car park 3 contact details | Note: The weekend rate is applicable on bank holidays |
| Rail replacement information | Rail replacement coach services can be found at the front of the station. |
| Bus services available | Yes |
| Bus services information | Information to plan your onward journey is available in a printable format here |
| Cycle hire available | Yes |
| Cycle hire information | Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
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Follow this link to find the station map