Stalybridge Train Station

Station message

The Ladies toilets are out of order at Stalybridge station. Portaloo toilets are available for use.

Stalybridge train station (SYB)

Stalybridge train station
Rassbottom Street
Stalybridge
Greater Manchester
SK15 1RF
Load stations
Last updated:
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Staffing level Part time
CCTV Yes
Information systems
  • DepartureScreens
  • Announcements
Ticket office information

The ticket office is on the left as you enter the station.

Ticket office opening times
  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:00 - 20:00
  • Sunday: 08:15 - 19:45
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here No
Smartcards information

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Penalty fares Applicable Operators: TP
Customer service information

To speak to a member of our team, please call: 0345 600 1671.

Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property contact details

Telephone: 358 600 1671

URL: https://www.nationalrail.co.uk/

Seated area available
Yes
Waiting room information

Heated waiting rooms are located on Platforms 1, 3 and 4.

Station buffet available Yes
Station buffet information

Refreshments are available from the bar on platform 4.

Toilets available Yes
Toilets information

The toilets are located on Platform 4.

Baby changing facilities available Yes
Showers Unknown
Telephones available Yes
Wifi available Yes
Bureau de change available Unknown
Helpline information

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office (when open) or the Customer Assistance Office on Platform 4 no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Helpline contact details

Note:

0800 107 2149

URL: https://www.nationalrail.co.uk/

Staff help opening times
  • Monday to Friday: 05:50 - 23:35
  • Saturday: 05:50 - 23:35
  • Sunday: 06:50 - 23:20
Induction loop available Yes
Accessible ticket machines available Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available Yes
National Key toilets information

The accessible toilets are located on Platform 4, these toilets are operated by a radar key.

Step free access coverage Whole station
Step free access information

This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access from the subway to all platforms. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Ticket gates exist
No
Impaired mobility set down available Yes
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage number of spaces 32
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Outside the front entrance to the station.

Cycle storage information

These are new facilities to replace those located on Platform which will be subsequently removed.

Cycle storage types
  • Stands
  • Racks
Car park 1 Station Car Park
Car park 1 spaces 12
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges Free
Car park 1 contact details

URL: https://www.nationalrail.co.uk/

Rail replacement information

Pick up from Bus stop E, under the railway bridge, station side on Market Street.

Taxi rank information

The nearest taxi rank is on Rassbottom Street.

Bus services information

Information to plan your onward journey is available in a printable format here