|Staffing level||Part time|
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||No|
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
|Penalty fares||Applicable Operators: LE|
|Customer service information||
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details|
|Seated area available||
|Waiting room opening times||
|Waiting room information||
The waiting rooms are located in the station buildings and are under the canopy on Platform 1 (for trains towards Norwich), and next to the ticket office on Platform 2 (for trains towards Ely and Cambridge).
|Station buffet available||No|
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
|Baby changing facilities available||No|
|Bureau de change available||Unknown|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
|Helpline contact details||
0800 028 28 78
|Staff help information||
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||
|Ramp for train access available||
|Accessible taxis information||
Details of nearest taxis are shown on station information poster
|National Key toilets available||No|
|Step free access coverage||Partial station|
|Step free access information||
There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
|Ticket gates exist||
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||40|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||No|
|Cycle storage location||
There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||National Car Parks Ltd|
|Car park 1 spaces||35|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Rail replacement bus services pick up and drop off in the middle of the station car park.