Thetford
Thetford (TTF)
Station Road
Thetford
Norfolk
IP24 1AH
View live departures / arrivals
| Staffing level | Part time |
|---|---|
| CCTV | No |
| Information systems |
|
| Ticket office opening times |
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | No |
| Smartcards information | Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart |
| Customer service information | Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
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| Lost property contact details |
| First class lounge opening times | No |
|---|---|
| Seated area available | Yes |
| Waiting room opening times |
|
| Waiting room information | Under the canopy on platform 1 and next to the ticket office on platform 2 |
| Trolleys available | No |
| Station buffet available | No |
| Toilets available | Yes |
| Toilets information | Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2. Toilets at this station are available at the following times: Weekdays (Mon - Fri) 07:00 : 13:00 |
| Baby changing facilities available | No |
| Showers available | No |
| Telephones available | Cards and Coins |
| WiFi available | Yes |
| WiFi information | |
| Web kiosk | No |
| Post box available | No |
| Tourist information office available | No |
| ATM available | No |
| Bureau de change available | No |
| Shops available | No |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
|---|---|
| Helpline opening times |
Note: 08:00 - 20:00 |
| Helpline contact details | Note: 0800 028 28 78 |
| Customer help points available | Yes |
| Customer help points information | Help points available on platforms 1 and 2 |
| Staff help information | Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | On platform 2. |
| Accessible booking office counter available | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National key toilets available | No |
| Step free access coverage | Unknown |
| Step free access information | Whilst this station technically has step free access to each platform PLEASE NOTE we do not advise customers with restricted mobility to use platform 1 (arriving from Ely or departing for Norwich) as the route to the platform is along an unsurfaced road without a footpath and a long walking route from the ticket office. There is no step free access between platforms. For trains towards Ely (platform 2) the step free access it through the station car park off Station Road. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office when open or on the platform next to the boarding ramp when closed and the on-board staff will assist you to board and alight. |
| Ticket gates exist | No |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 38 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | Platforms |
| Cycle storage information | 36Sheffield Stand spaces |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 35 |
| Car park 1 opening times |
|
| Car park 1 charges |
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| Car park 1 contact details | URL: http://www.ncp.co.uk |
| Rail replacement information | Replacement transport stop on the station forecourt |
| Bus services available | Yes |
| Bus services information | Local bus services |
Follow this link to find the station map