Wakefield Westgate (WKF)
|Staffing level||Full time|
|Ticket office information||
In the booking hall.
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
Collection is available for Smart tickets bought online.
|Penalty fares||Applicable Operators: GR|
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details||
Telephone: 03457 225333
|First class lounge opening times||
|First class lounge information||
Behind gateline. Adjacent to Station Management Centre.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
|Seated area available||
|Waiting room opening times||
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
|Station buffet available||Yes|
|Station buffet information||
Coffee shop and various food outlets available for refreshments
The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Bureau de change available||Unknown|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
|Helpline contact details||
03457 225 225 or 18001 03457 225 225 (Text relay service)
|Staff help information||
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
|Ramp for train access available||
|Accessible taxis information||
A small number are accessible, therefore advance notification (via station) ensures they are available when required
|National Key toilets available||Yes|
|National Key toilets information||
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 .
Lift access between Platforms 1 & 2.
Wakefield has two RNIB 'Maps for All' - located on the paved area outside the main entrance and inside the entrance from the short stay car park.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Ticket gates exist||
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||30|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Front of station
|Cycle storage types||
|Car park 1||Multi Storey Car Park|
|Car park 1 spaces||900|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Car park 2||Forecourt|
|Car park 2 operator||London North Eastern Railway|
|Car park 2 charges||
|Car park 2 contact details|
|Rail replacement information||
Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.
|Taxi rank information||
Wakefield Westgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Fleet 01924 379615.
|Bus services information||
Information to plan your onward journey is available in a printable format here