Station message
The ticket office at Whitton will be closed on Sunday 31 March , will be closing at 1840 on Monday 1 and Saturday 6 April and will be closing at 1730 from Tuesday 2 to Friday 5 April 2024.
Whitton (London) (WTN)
High Street
Whitton
Greater London
TW2 7LG
| Staffing level | Part time |
|---|---|
| CCTV | Yes |
| Ticket office information | Main Concourse |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Top up Oyster cards here | Yes |
| Use Oyster cards here | Yes |
| Oyster cards information | Only Oyster pay as you go top-ups are available from self-service ticket machine(s) |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Whitton ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons. |
| Travel card | Zone 5 |
| Penalty fares | Applicable Operators: SW |
| Customer service information | Please contact our Customer Service Centre on 0345 6000 650 |
|---|---|
| Left luggage | No |
| Left luggage contact details | |
| Lost property opening times |
Note: Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Whitton. |
| Lost property contact details | URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Seated area available | No
|
|---|---|
| Station buffet available | Yes |
| Toilets available | Yes |
| Toilets information | Only accessible toilets are available. The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. The toilets are only available when the ticket office is open. |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| Wifi information | |
| Post box available | Yes |
| ATM available | Yes |
| Bureau de change available | Unknown |
| Helpline information | Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj |
|---|---|
| Helpline contact details | Note: 0800 5282100 |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible ticket machines information | All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | Yes |
| National Key toilets information | The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. These toilets are only open when the ticket office is open. |
| Step free access coverage | Whole station |
| Step free access information | Step-free category A Station - This station has step-free access to all platforms. |
| Ticket gates exist | No
|
| Impaired mobility set down available | No |
| Wheelchairs | No
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 32 |
| Cycle storage sheltered | No |
| Cycle storage CCTV | No |
| Cycle storage location | Booking hall entrance |
| Cycle storage types |
|
| Rail replacement information | Towards Hounslow / Feltham: High Street (B361) Bus stop 'A' Towards Twickenham: High Street (B361) Bus Stop 'B' |
| Bus services information | Information to plan your onward journey is available in a printable format here |