|Staffing level||Full time|
|Ticket office information||
On main concourse.
|Ticket office opening times||
|Oyster cards issued here||No|
|Use Oyster cards here||No|
|Smartcards issued here||Yes|
|Top up Smartcards here||Yes|
|Validate Smartcards here||Yes|
|Penalty fares||Applicable Operators: GR|
|Customer service information||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Left luggage contact details|
|Lost property opening times||
|Lost property contact details||
Telephone: 03457 225333
|First class lounge information||
Monday - Saturday06:00 - 20:00Sunday08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase. through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
|Seated area available||
|Waiting room opening times||
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
|Station buffet available||Yes|
|Station buffet information||
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
|Baby changing facilities available||Yes|
|Post box available||Yes|
|Post box information||
Outside the station
Located on concourse
|Bureau de change available||Unknown|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .
|Helpline contact details||
03457 225 225 or 18001 03457 225 225 (Text relay service)
|Staff help information||
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible ticket machines information||
Accessible machines are available on the main concourse
|Accessible booking office counter available||
Available during Travel Centre opening times
|Ramp for train access available||
|Accessible taxis information||
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
|National Key toilets available||Yes|
|National Key toilets information||
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
|Step free access coverage||Whole station|
|Step free access information||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 .
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Ticket gates exist||
|Impaired mobility set down available||Yes|
|Cycle storage available||Yes|
|Cycle storage number of spaces||626|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||Yes|
|Cycle storage location||
Within station, within car park, and next to the ticket office
|Cycle storage information||
80 secure stands.
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||London North Eastern Railway|
|Car park 1 spaces||604|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Car park 2||Station Short Stay Car Park|
|Car park 2 operator||London North Eastern Railway|
|Car park 2 spaces||30|
|Car park 2 charges||
|Car park 2 contact details|
|Rail replacement information||
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
|Taxi rank information||
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Car hire information||
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
|Cycle hire information||
Available from EuropCar office on Platform 1.