York Train Station

Station message

The lifts are out of order at the south end of York station.

York train station (YRK)

York train station
Station Road
York
North Yorkshire
YO24 1AB
Load stations
Last updated:
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Ticket office information

On main concourse.

Ticket office opening times
  • Monday to Friday: 06:00 - 20:00
  • Saturday: 06:00 - 20:00
  • Sunday: 08:00 - 18:00
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Penalty fares Applicable Operators: GR
Customer service information

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property opening times
  • Monday to Friday: 09:00 - 16:00
Lost property contact details

Telephone: 03457 225333

URL: https://www.nationalrail.co.uk/

First class lounge opening times
  • Monday to Saturday: 06:00 - 20:00
  • Sunday: 08:00 - 19:00
First class lounge information

Opening hours

Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00

Location: On Platform 3.

Tickets Accepted in LNER First Class Lounge:

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the LNER route
  • Any LNER First Class packages
  • First Advance (routed LNER & connections)
  • LNER First Class Reader Offer (routed LNER & connections)
  • LNER First Class Flat Fare (routed LNER & connections)
  • LNER Rewards First Class Leisure Single (routed LNER & connections)
  • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
  • Inclusive Tour Tickets (eg. Superbreak)
  • Weekend First

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No

Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

Seated area available
Yes
Waiting room opening times
  • Monday to Sunday: 06:00 - 22:00
Waiting room information

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Trolleys available
Yes
Station buffet available Yes
Station buffet information

Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping

Toilets available Yes
Toilets information

The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.

Baby changing facilities available Yes
Showers Unknown
Telephones available Yes
Wifi available Yes
Wifi information

Find WiFi Hotspots around York station

Post box available Yes
Post box information

Outside the station

ATM available Yes
ATM information

Located on concourse

Bureau de change available Unknown
Shops available Yes
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Helpline contact details

Note:

03457 225 225 or 18001 03457 225 225 (Text relay service)

URL: https://www.nationalrail.co.uk/

Staff help information

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Staff help opening times
  • Monday to Sunday: 24 hours
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Induction loop available Yes
Accessible ticket machines available Yes
Accessible ticket machines information

Accessible machines are available on the main concourse

Accessible booking office counter available

Available during Travel Centre opening times

Yes
Ramp for train access available
Yes
Accessible taxis information

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

National Key toilets available Yes
National Key toilets information

The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

Step free access coverage Whole station
Step free access information

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 .

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket gates exist
No
Impaired mobility set down available Yes
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage number of spaces 626
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Within station, within car park, and next to the ticket office

Cycle storage information

80 secure stands.

Cycle storage types
  • Compounds
  • Stands
  • Racks
Car park 1 Station Car Park
Car park 1 operator London North Eastern Railway
Car park 1 spaces 604
Car park 1 opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Off-peak: £7.50
  • Daily: £20.00
  • Weekly: £75.00
  • Monthly: £227.50
  • Annual: £1,925.00
Car park 1 contact details

URL: https://www.nationalrail.co.uk/

Car park 2 Station Short Stay Car Park
Car park 2 operator London North Eastern Railway
Car park 2 spaces 30
Car park 2 charges
  • Per hour: £3.50
Car park 2 contact details

URL: https://www.nationalrail.co.uk/

Rail replacement information

Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

Taxi rank information

York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Station Taxis 01904 623 332

Bus services information

Information to plan your onward journey is available in a printable format here

Car hire information

Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.

Cycle hire information

Available from EuropCar office on Platform 1.