We're sorry for the disruption to your journey today and understand how unsettling it can be when things don't go to plan.
This page will give you all of the information you need to complete your re-routed journey.
Your Alternative Route
Because of the disruption on our route to/from London St Pancras the quickest and most comfortable way of completing your journey is to navigate around the problem by travelling via London Kings Cross instead. We've already spoken to the relevant Train Operators so your existing ticket will be accepted on your re-routed journey.
If you're currently at London St Pancras and need to find your way to Kings Cross it's a case of crossing the road as the two stations are directly next to each other. You can view the walking route here.
Where to change trains
In order to get you back to your destination on our route once you have diverted around the problem, you will need to change trains somewhere on your journey.
The list below assumes you are starting your journey from London but all of the alternative routes are the same in the opposite direction too.
We've created this map to help you visualise your new route.
At London Kings Cross you should catch a train calling at Doncaster. From there you can change for trains to Sheffield. You may need to change again at Sheffield if you are travelling to Chesterfield
Find trains times from London Kings Cross to Doncaster using our live departure information here. You can filter the board to only show trains calling at Doncaster.
Find train times from Doncaster to Sheffield/Chesterfield here. You can filter the board to only show trains calling at Sheffield or Chesterfield.
The average journey from London Kings Cross to Sheffield/Chesterfield via Doncaster takes between 2 and 2.5 hours.
At London Kings Cross you should catch a train calling at Grantham. From there you can change for trains to Nottingham.
Find trains times from London Kings Cross to Grantham using our live departure information here. You can filter the board to only show trains calling at Grantham
Find train times from Grantham to Nottingham here. You can filter the board to only show trains calling at Nottingham
The average journey from London Kings Cross to Sheffield/Chesterfield via Doncaster takes between 2 and 2.5 hours.
At London Kings Cross you should catch a train calling at Peterborough. From there you can change for trains to Leicester.
Find trains times from London Kings Cross to Peterborough using our live departure information here. You can filter the board to only show trains calling at Peterborough
Find train times from Peterborough to Leicester here. You can filter the board to only show trains calling at Leicester
The average journey from London Kings Cross to Leicester via Peterborough takes around 2 hours.
What to expect on board
When things go wrong we don't want your on board experience to suffer that's why we work closely with other train operators to ensure you receive the best possible service. Your ticket will be valid in the same class of travel where capacity allows. This means that if you have a first class EMR ticket, you will be able to use it in First Class on your alternative route as long as space allows.
London North Eastern Railway (LNER) run the majority of the long distance trains to/from London Kings Cross. As part of their Coronavirus response they ask customers to book a seat reservation before boarding the train. You can do this up to 5 minutes before your train here. If you are unable to book a reservation, don't worry, we will still get you where you need to be but you may experience boarding controls.
You can find out what to expect on your journey with LNER here.
Compensation for your delay
By travelling via this alternative route you're likely to qualify for Delay Repay compensation. If you arrive at your final destination 15 minutes late or more you can claim compensation. Claiming is quicker and easier than ever before. Click here to start your claim.