Accessible Travel Policy

Our commitment to passengers with disabilities​

We are committed to making sure passengers living with a disability have an enjoyable journey with us. Our Accessible Travel Policy sets out how we protect the interests of passengers who have disabilities.

You’ll also find information about facilities on our trains and at our stations, access information for our stations, information on blue-badge parking, travelling with assistance dogs and how to book assistance when you’re travelling with us.


These PDFs are accessible using screen readers or other software with accessibility features (for example, Adobe Reader).

Alternative formats

Printed copies are available from our ticket offices and leaflet racks at all staffed stations. We're happy to provide Easy Read and Large Print versions on request within seven working days, without charge. For more information:

  • Call us free on 08000 11 33 23 or 03457 125 678 (option 3)
  • Textphone 18001 08000 11 33 23

Lines are open every day except Christmas Day.