Station message
We have introduced Automatic Number Plate Recognition (ANPR) technology in the Long Stay Car park. Please click here to find out more.
Extending ticket office hours
Where possible, this ticket office will remain open longer than the advertised times below.
East Midlands Parkway at a glance
Address:
East Midlands Parkway stationStation Approach Road
near Ratcliffe-on-Soar
Nottinghamshire
off A453, Remembrance Way
NG11 0EE
Ticket office:
Monday to Saturday: 06:00 - 07:00Sunday: 10:00 - 17:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
- Wifi
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
Performance Figures
Figures for 1st April 2026 to 2nd May 2026
| Operator | Trains on time (Within 3 minutes) | Trains Cancelled |
|---|---|---|
| EMR | 64.9% | 5.2% |
| East Midlands Route: | 80.7% | 3.5% |
What we are doing to improve
Next 3 Months
We will continue to deliver our Joint Performance Plans with Network Rail to improve our operational performance, current focus areas include ensuring we deliver all readiness activity for the autumn season, and planning for a successful December timetable change introduction.
Next Year
We will implement performance improvement actions aligned with the Performance Restoration Framework, focusing on timetable reliability, staff availability, infrastructure resilience, and disruption management. Collaborative efforts with Network Rail will address crime, extreme weather, and congestion on parts of our route.
Longer-Term
We will introduce new Intercity trains, refurbish regional fleets, and work with Network Rail on sustainable maintenance access and infrastructure enhancements to reduce failures and improve overall service reliability.
| Ticket office information | On the station concourse |
|---|---|
| Ticket office opening times |
|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Collect and top your Smartcard at this location |
| Penalty fares | Applicable Operators: EM |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property contact details | Telephone: 03457 125678 |
| EMR lounge information | Open Monday to Friday (excluding bank holidays) 05.30 - 18.00. |
|---|---|
| Seated area available | Yes
|
| Waiting room opening times |
|
| Waiting room information | Accessible seating available on all platforms. A heated waiting room with accessible seating is available on Platform 1. |
| Trolleys available | Yes
|
| Toilets available | Yes |
| Toilets information | The toilets and National key toilets are located on the Main Concourse. All the toilets are open and a radar key is not required to operate these toilets. Toilet opening times are: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00 : 19:30Sunday 07:30 : 19:30 |
| Baby changing facilities available | Yes |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | Yes |
| ATM available | No |
| Bureau de change available | Unknown |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 08000 11 33 23 |
| Staff help information | 0400-0205 Monday-Friday 0500-0030 Saturday 0645-0105 Sunday |
| Staff help opening times |
|
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Accessible booking office counter available | Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | No
|
| National Key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Category A station. This station has step free access to all platforms. This station has tactile paving at the edge of all platforms. |
| Ticket gates exist | No
|
| Impaired mobility set down available | Yes |
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 20 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage location | At the front of the station |
| Cycle storage types |
|
| Car park 1 | Station Car Park |
| Car park 1 operator | East Midlands Railway |
| Car park 1 spaces | 885 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | £2.00 Evening Car park fares are available from 1800 - 0230. This car park has Secure Station Accreditation. |
| Rail replacement information | Directly outside the front of the station |
| Taxi rank information | Taxi Rank at station front. A J CARS 01509 279 279 |
| Bus services information | Information to plan your onward journey is available in a printable format here |