Strike information

Information regarding upcoming strike action will be added to this page once dates have been announced. Please continue to check back here for the latest advice and information.

FAQs for strike days

Date specific ticketing advice will be published here once industrial action has been announced.

If the ticket is for a journey that includes the London Underground, it will not be valid on London Underground services on an alternative date.

Season tickets cannot be extended, if you are thinking about purchasing a weekly season ticket, you will need to check a weekly season ticket is still the best value for you.

If your train is cancelled or delayed or you choose not to travel due to strike action, tickets can be changed to another date, or they can be returned for a full refund at your point of purchase. No administration fee will be charged.

If you purchased your ticket from EMR online, you can apply for your refund here. If you purchased your ticket from an EMR station, please return to the station within 28 days of the travel date for a refund. Find out more about applying for a refund.

If you purchased your ticket from another provider, you will need to approach them directly.

Alternatively, you are entitled to a fee-free change of journey if your train is cancelled, delayed or rescheduled after booking.

If you have a Season ticket (Flexi, monthly or longer) and you do not travel you can claim 100% compensation through Delay Repay for strike days.

To claim Delay Repay select 'strike action' on the claim form. Find out more about Delay Repay.

If you have a Flexi ticket and would normally travel on a date now affected by strike action or the overtime ban, you may choose to travel on an alternative date within the validity of your Flexi Season Ticket instead. If you choose not to travel, or cannot travel on an alternative date within your ticket's validity, you can activate a day's travel pass on your tickets then claim delay repay, selecting 'strike action' on the claim form. Find out more about Delay Repay.

Please note tickets not activated on the strike date will not be able to claim delay repay and will only be able to claim any unused tickets before the expiry date of the ticket under the usual terms and conditions.

Weekly season tickets which have not started yet can be refunded, a £10 admin fee may apply.

To make sure that a Weekly season ticket is the best value for you, if you’re unable to travel during industrial action use National Rail Enquiries handy season ticket calculator here .

If you have an unused Return ticket, or return journey formed of 2 single tickets, and do not/ cannot make your outward journey because of the strike, you are entitled to a refund on your journey, even if the return journey is not affected by a strike. The same will be true if the return journey is planned for a day affected by a strike but the outward is not.

EMR will still offer booked Passenger Assistance in line with their current policy of 2 hour booking window.

EMR will proactively contact customers who have booked assistance on the services that are affected and will be offered a refund or the chance to reschedule their journey. We expect that trains running on strike days/ overtime ban days to be extremely busy and crowded. Our team will be available to assist all customers during the affected dates. Find out more and discuss your options here.

Advance tickets have been withdrawn from sale on the full strike day. Advance tickets are still available for overtime ban days.