Coronavirus Travel Information

Information from East Midlands Railway

The safety and wellbeing of our colleagues and our customers is always our number one priority and we are continuing to closely follow official Government advice.

What can you do?

As the Prime Minister said, those who can work from home should continue to do so.

Public transport should only be used by key workers or those who cannot work from home and have no alternative way of travelling.

If you need to travel, you can help by following these simple rules:

1) Do not travel if you have any Coronavirus Symptoms or are feeling unwell. Refer to the NHS latest advice on symptoms here.

2) Keep your distance from other customers, our staff and wear a face covering.

To read the Government guidance, click here

If you must travel...

What is East Midlands Railway doing?

We are continuing our enhanced cleaning regimes and using different working practices to help our staff keep their distance from each other.

However, we are now going further with extra social distancing measures and a new train timetable.

Social Distancing

Over the coming days and weeks, we are adding new customer information and advice at all 91 of our stations, on all of our trains and across our social media accounts and website.

At some of our larger stations, we are also introducing new wayfinding and changes to entrances and exits.

This might mean some small changes to your typical journey and it may take longer.

EMR staff will continue their current working practices to maintain social distancing and on-train catering and seat reservations will also remain suspended.

Please remember our teams in our stations and on our trains are not responsible for the enforcement of social distancing. So please work with us, be mindful of your fellow passengers, and take sensible steps to keep a safe distance. In line with Government guidance, we also ask that you wear a face covering wherever possible.

Assisted Travel

If you need assistance to make your essential journey we ask that you book assistance in advance to allow us to make sure we have everything in place ready to safely assist you to make your journey. Our colleagues will do everything they can to minimise physical contact but will ensure we provide the same personal service you are used to. To book assistance please contact us on 08000 11 33 23 (8am - 7pm 7 days a week) or book online here.

Timetable

From Monday 18th May, alongside the rest of the rail industry, we will be introducing a new timetable. This replaces the reduced timetable we introduced on 23rd March and will remain in place until further notice.

Overall, it is a 20% increase across our Intercity and Regional routes, meaning we will be operating approximately 80% of our ‘normal’ or ‘full’ timetable.

We are making this change now, ahead of the expected increase in passenger numbers over the coming weeks and months as government restrictions ease and passenger's work and social requirements change.

However, to maintain social distancing the available space for passengers is greatly reduced. It is therefore vital all passengers continue to follow Government travel advice and only travel if it is absolutely necessary.

In the event of a train reaching optimum social distancing capacity, it will appear on our Rainbow Boards. If the train you are planning to travel on appears on this list, please consider using an alternative service.

A more detail timetable summary is available below:

Please be aware that some train times are subject to late notice alteration. You should check your journey online before travelling using our live train search.

A slightly reduced train service will run on this route. In general, there will be four* trains per hour to/from London St Pancras instead of the usual five.

  • Two trains per hour will run between Sheffield and London St Pancras
  • Two trains per hour will run between Nottingham and London St Pancras
  • An hourly shuttle service will run between Corby and Kettering to connect with trains to/from London St Pancras

Please be aware that in order to maintain capacity for social distancing on board there will be no direct EMR service between Bedford/Luton and London St Pancras during the morning/evening peak. GTR Thameslink are increasing the frequency of the train service between these stations. More information can be found here.

Download/View Standard Timetable

*This is the typical Monday - Friday hourly service across the day with some variations. Weekend timetables may vary.

Intercity Saturday Timetable for 30th May

Intercity Sunday Timetable for 31st May

An hourly* service will run between Liverpool Lime Street and Norwich (via Nottingham)

Download/View Standard Weekday Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*This is the typical Monday - Friday hourly service across the day with some variations. Weekend timetables may vary.

An hourly* service will run between Derby and Crewe.

Download/View Standard Weekday Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*This is the typical Monday - Friday hourly service across the day with some variations. Weekend timetables may vary.

An hourly service will run between Nottingham and Worksop.

Download/View Standard Weekday Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*This is the typical Monday - Friday hourly service across the day with some variations. Weekend timetables may vary.

There will be close to a normal timetable* on this route however a small number of train services spread throughout the day will not run.

Download/View Standard Weekday Timetable

Download/View Weekday 1st June Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*Weekend timetables may vary.

Services on this route will run at a reduced average frequency*. Typically there will be one train per hour between Peterborough and Lincoln with some gaps during the day. Some services will run through to Doncaster.

Download/View Standard Weekday Timetable

Download/View Standard Saturday Timetable

*Weekend timetables may vary.

Services on this route will run at an average frequency of one train per hour* with some gaps during the day.

Download/View Standard Weekday Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*Weekend timetables may vary.

An hourly* service will run between Matlock and Nottingham with some services extended to Newark Castle throughout the day.

Download / View Weekday Timetable

Download/View Standard Saturday Timetable

Download/View Standard Sunday Timetable

*This is the typical Monday - Friday hourly service across the day with some variations. Weekend timetables may vary.

There will be close to a normal timetable* on this route however a small number of train services will not run.

Download/View Standard Timetable

*Weekend timetables may vary.

What else can we do to help?

The most important thing we can all do to help beat Coronavirus is to limit our travel and keep a safe distance from each other.

The following tips are also useful:

  • To limit your interaction with others you should consider buying your ticket online or on the East Midlands Railway App. Consider choosing 'e-ticket' as your delivery option to use your phone or printed PDF as your ticket. You can then pass through the station without having to queue to collect or buy your ticket. Find out more about e-tickets and the EMR app here.
  • Avoid the use of cash in general. To help, we have raised the limit on using our contactless payment options from £30 to £45.
  • We are asking all of our customers to wear a face covering when travelling on our trains. Face coverings could be either a scarf or other form of material that could catch any droplets from nose and mouth. While this is guidance and not law, we are asking our customers to follow the guidance for everyone's safety. You can find information on how to make a mask here.
  • Remember to wash your hands regularly. Many of our stations and all of our trains have toilets on board with hot water and soap. If you find a toilet without soap, please inform a member of staff immediately. Hand sanitiser is not available onboard or in station.
  • When you are waiting for your train please use the full length of the platform and use all available doors when boarding. Stand well clear of the train as it arrives and let others safely leave the train before boarding.
  • Customers are permitted to travel on any service, regardless of ticket restrictions. Therefore, if a service is busy, and unsafe to travel on with regards to social distancing in a controlled manner, then customers must consider waiting for the next service.

  • If at all possible, avoid travelling during the busiest times of the day. Typically, this is before 9am and between 5 and 7pm.
  • If you can travel by walking or cycling, please do so. The following links will help you to find suitable routes:
    National Cycle Network
    Derbyshire Cycle Routes
    Nottinghamshire Cycle Routes
    Leicestershire Cycle Routes

Refunds and Changes

We know Coronavirus means many of our customers have to change their plans and we want to make that as easy as possible. So, we have introduced the following changes to our refunds and changes to travel plans terms and conditions, effective immediately.

You may change the date of travel or cancel your ticket for a full refund with no Admin fee*. If you have booked though our website and have not printed/collected your tickets you can cancel or change your ticket online by logging into your account.

If you are unable to request your refund online you can do so by emailing us at [email protected] please be sure to include your booking reference and journey details your email. Please be aware that we are not currently able to process refunds or changes over the phone.

If you have already collected or printed your ticket see https://www.eastmidlandsrailway.co.uk/refund for information on how to cancel your ticket.

*Advance tickets booked before 0700 on Monday 23rd March may be refunded with no admin fee applied. Advance tickets purchased after this time are not refundable.​

These arrangements only apply to tickets purchased through an East Midlands Railway retail channel – such as our website, or in our stations. If you have purchased a ticket from another supplier you will need to return to where or who you purchased the ticket from.

We understand that many people are following Government advice and working from home. We are able to offer refunds on season tickets purchased online or at the station. Don't worry if you have already stopped commuting and have not yet applied for a refund, we will calculate refunds based on the day you stopped travelling, backdated as far as 17th March 2020 for requests made before 11th May 2020. Requests made after 11th May 2020 will be backdated up to 56 days.

We can generally give you a refund if there is:

  • Seven days (or more) left on a Season Ticket valid between one and ten months
  • Three days (or more) left on a weekly Season Ticket
  • For an annual Season Ticket, there may not be any monetary value left if it is surrendered in the last couple of months of validity. Annual Season tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date and you can continue to enjoy any Gold Card benefits along with it

You can use the handy calculation tool here to work out the value of your refund.

If you have less than the minimum remaining duration you will be unable to claim a refund, please do not send your season ticket to us. Refer to the National Rail Conditions of Travel for more information.

If you purchased your season ticket on our website, please email us at [email protected] for a refund. In the email please include the date of which you have surrendered your ticket to enable us to match it within our records.

If you purchased your season ticket from a ticket office we understand that you're most likely unable to return your ticket to the station to obtain a refund. Instead, please email us at [email protected] with a photograph or scan of your unused ticket, cut in half with Covid19 written across in ink and your photocard. Be sure to avoid writing over the price of the ticket. Please include a contact number should we need to get in touch. In the email please include the date of which you have surrendered your ticket to enable us to match it within our records. This will then be sent to the ticket office on your behalf who will process this for you. Due to the high level of requests we are currently processing, this make take up to 28 days to show on your account.

Requests for refunds on travel prior to the 16th March will need to follow refund terms and conditions as detailed in the National Rail Conditions of Carriage

These arrangements only apply to tickets purchased through an East Midlands Railway retail channel – such as our website, or in our stations. If you have purchased a ticket from another supplier you will need to return to where or who you purchased the ticket from.

Car Park & Plus Bus Season Tickets are refundable, under the same conditions as rail travel Season Tickets.

No decision has been made regarding refunds for these products. Please check this page for any future updates.

If you had a First Class ticket and did not receive our usual offer, please contact our Customer Relations team, with a copy of your tickets, the details of your journey, and your preferred payment method (for BACS payments, please advise your account number, sort-code and branch. For PayPal, please provide your associated PayPal email address and account name). We’ll be happy to compensate you. Our contact options are available here.