Coronavirus Travel Information

EMR have introduced an amended timetable on some routes as follows:
- Intercity Route. Minor alterations
- Regional Routes. Service reductions

Check before you travel. See the 'Timetables' section below for details and downloadable timetables.

Due to the worsening spread of coronavirus, the government is urging everyone to stay at home as much as possible. You should only travel if your journey is essential and compliant with the UK Government's advice. We will continue to run trains for those who need us within the communities we serve.

Since the start of the Coronavirus pandemic, the safety of our customers and our colleagues has been our biggest priority and we are doing everything we can to make journeys as safe as possible and help you when you travel, to travel with confidence. If you do need to travel- follow these four simple rules:

1) Do Not Travel – if you have any Coronavirus symptoms or are generally feeling unwell. Refer to the NHS latest advice on symptoms here.

2) You must wear a face covering indoors at the station and on the train unless exempt. This is a legal requirement across the country when using any type of public transport and if you do not you may be refused travel and fined up to £6,400.

3) Be considerate of others by keeping a safe and sensible distance from other customers and our colleagues.

4) Plan your journey - If possible, try to avoid travelling during the busiest times of the day or avoid the busiest trains. To help you do this, we have introduced a Seat Finder Tool.

We have also produced this video to help you travel safely:

It's really important to us that we deliver on our promises, that's why we are running a slightly reduced timetable which means that we can still run the trains we have said we would, even in the event of short term staff shortages. We are monitoring train loadings to ensure that our most popular services have enough space on board for you to maintain social distancing. See our timetable section for more information.

We introduced enhanced cleaning regimes in our stations, on our trains and across our depots in March and these are continuing today. We are particularly targeting those areas which are regularly used by customers and staff, such as gate lines, ticket vending machines and doors. If you see anything which isn't as clean as it should be, please do not hesitate to tell a member of staff immediately. We continue to use different working practices to help our staff keep their distance from each other.

We have installed hand sanitiser units at 15 of our busiest stations for customer use. You can see which stations have hand sanitiser units available here. All our trains and many other stations have toilets with soap and hot water for customers to wash their hands. If you find soap is not provided, please let a member of staff know immediately.

The UK Government has mandated the use of face coverings on public transport, including at Transport hubs when indoors. This means that you must wear a face covering when travelling with us unless exempt. See the latest Government announcement on Face Coverings here.

See the Government advice on face coverings here.

There are some circumstances where people may not be able to wear a face covering. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.

This includes (but is not limited to):

  • Children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
  • People who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • Where putting on, wearing or removing a face covering will cause you severe distress
  • If you are speaking to or providing assistance to someone who relies on lip-reading, clear sound or facial expressions to communicate
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others ‒ including if it would negatively impact on your ability to exercise or participate in a strenuous activity

How will this be enforced? Will railway staff be preventing people from getting on trains or going through ticket barriers if they don’t have a mask?
We are confident that people will want to do the right thing, follow the rules and wear a face covering. We will have lots of reminders up around stations and elsewhere, and remember, we are talking about coverings here which can be made quite simply, not surgical masks, so it will be relatively easy for people to do.

Ultimately though, rail staff will be supported by British Transport Police to stop people from travelling if they have to.

What about people who can’t wear face coverings – disabled people, those with breathing difficulties? How will you know if they are genuine?
People with specific conditions that mean they cannot wear a face covering will not have to do so. We are confident that the vast majority of people will want to do the right thing, help keep others safe and wear a face covering and not to game the system.

Does this apply to children?
This only applies to those aged 11 and over. Children under the age of 11 are not required to wear a face covering.

What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
We are confident that the vast majority of people are going to want to do the right thing and help protect others by bringing and wearing a face covering while in stations and on trains. Please also be aware that some passengers may not be able to wear a covering due to medical issues and not every medical issue or disability is visible. Regardless of whether someone is wearing a mask, people should keep their distance – at least two metres, if possible.

What is a face covering?
The Government’s instructions state that a face covering is a cloth that should “cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.”

Where does this apply – just on trains or in stations too?
The law was updated on 24th July to mandate the use of face coverings while indoors at Transport Hubs including railway stations. We want people to wear face coverings from when they enter a station all the way through their journey, including exiting the station at the other end. If people are then moving onto the bus, tram or tube, they should avoid taking off their face covering while they interchange to avoid touching their face or mouth unnecessarily.

Why are you doing this now?
Making face coverings compulsory is a sensible step, introduced by Government and applicable to all public transport, as more people start to return to travelling and as social distancing at all points of a journey, therefore, becomes more difficult.

We have added new customer information and advice at all 91 of our stations, across our social media accounts and website. Reminders about how to maintain social distancing on board are also available on our trains.

At some of our larger stations, we have introduced new way-finding, as well as changes to entrances and exits. This might mean some small changes to your typical journey and it may take longer.

Seat Reservations
We have currently suspended our allocated seat reservations and are using a counted place system. This will allow you to take a seat away from other customers. Please try to use a window seat rather than the aisles, and leave table seats for families and groups travelling together.

Capacity
Our timetable and use of our train fleet are under constant review to try to provide enough capacity for everyone to travel while maintaining social distancing. However, we have a limited number of trains, staff and track access and therefore it's not possible to guarantee that all passengers who wish to travel can socially distance on board. For this reason, it is vital that you wear your mandated face covering when using public transport.

We're analysing customer travel patterns and keeping our Seat Finder Tool updated with the latest data. You can use the tool to quickly check how busy your train is likely to be based on recent averages. We request that you try to travel at quieter times where possible.

Use our seat finder tool

In addition to checking for quieter trains in advance of travelling, we will also keep you updated on the day. We're monitoring social distancing closely at all times and if a train or station is reported as reaching optimum social distancing capacity we'll let you know in real-time via our Rainbow Boards, as well as the Plan & Buy journey planner on the EMR app.

If you feel your train is too busy to board you may consider using an alternative service. Don't worry, your original ticket will still be accepted.

In the unlikely event of the last service to your destination being too busy to board, please speak to a member of our team. We will make alternative arrangements for you. We're here for you 24/7 on Twitter, Facebook and over the phone. Click here for details of how to get in touch.

Check Live Train Information

Please remember our teams in our stations and on our trains are not responsible for the enforcement of social distancing. So please work with us, be mindful of your fellow passengers, and take sensible steps to keep a safe distance.

With the reintroduction of lockdown, EMR , together with other train companies have worked with government to plan reduced timetables, focussing on morning and evening peak travel times so that key workers can get to where they’re needed and have the space to maintain social distancing. Building on the previous reduced timetable from March 2020, further work has been undertaken to ensure services used by key workers are retained.

EMR will be introducing an amended timetable on some routes as follows:
- Intercity Route. Minor alterations (M-F) and some Saturday reductions from Monday 18th January
- Regional Routes. Service reductions from Monday 25th January

The change will mean a reliable service for passengers as frontline rail staff, like other key workers, may be affected by the virus. This will help to protect against unplanned and short notice cancellations which we know are frustrating.

Online journey planners will be updated to reflect the temporary changes each Thursday for the following week. Select your route below to see what is changing and download timetables.

Please be aware that some train times are subject to late notice alteration. For details of engineering work or planned alterations to services, visit our changes to train times page here.

You should check your journey online before travelling using our live train search.

The following services will be altered from Monday 18th January.

Monday – Friday
2140 Lincoln to Nottingham will not run
1805 London St Pancras to Lincoln will not run between Nottingham and Lincoln
1834 London St Pancras to Leeds will not run between Sheffield and Leeds.

2055 Nottingham to London St Pancras will not run (from 1st February)
1750 London St Pancras to Melton Mowbray will not run between Corby and Melton Mowbray (from 1st February)

Saturdays
0633 London St Pancras to York will not run
0835 London St Pancras to Nottingham will not run
1034 London St Pancras to Nottingham will not run
1334 London St Pancras to Nottingham will not run
1534 London St Pancras to Nottingham will not run
1834 London St Pancras to Leeds will not run
2002 London St Pancras to Leeds will not run
1705 London St Pancras to Lincoln will not run between Nottingham and Lincoln

0612 Nottingham to London St Pancras will not run
0745 Nottingham to London St Pancras will not run
1045 Nottingham to London St Pancras will not run
1245 Nottingham to London St Pancras will not run
1545 Nottingham to London St Pancras will not run
1745 Nottingham to London St Pancras will not run
1750 York to London St Pancras will not run
2045 Lincoln to Nottingham will not run
0645 Leeds to London St Pancras will not run between Leeds and Nottingham
0740 Leeds to London St Pancras will not run between Leeds and Nottingham

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

From Monday 25th January we will be running approximately 75% of the normal train service on this route with the following services altered:

Monday - Fridays
0607 Nottingham to Norwich will not run
0952 Liverpool Lime Street to Norwich will not run
1351 Liverpool Lime Street to Norwich will not run
1851 Liverpool Lime Street to Norwich will not run
0707 Mansfield Woodhouse to Norwich will not run between Mansfield Woodhouse and Nottingham
0647 Liverpool Lime Street to Norwich will not run between Nottingham and Norwich

0638 Nottingham to Liverpool Lime Street will not run
0755 Norwich to Liverpool Lime Street will not run
0955 Norwich to Liverpool Lime Street will not run
1257 Norwich to Liverpool Lime Street will not run
1548 Norwich to Liverpool Lime Street will not run

Saturdays
0608 Nottingham to Norwich will not run
0951 Liverpool Lime Street to Norwich will not run
1151 Liverpool Lime Street to Norwich will not run
1351 Liverpool Lime Street to Norwich will not run
1851 Liverpool Lime Street to Norwich will not run
2049 Liverpool Lime Street to Norwich will not run

0640 Nottingham to Liverpool Lime Street will not run
0755 Norwich to Liverpool Lime Street will not run
0955 Norwich to Liverpool Lime Street will not run
1255 Norwich to Liverpool Lime Street will not run
1750 Norwich to Liverpool Lime Street will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Monday 15th February
    ​Refer to the base timetable above
  • Tuesday 16th - Friday 19th February
    The base timetable above will be in place, with the following changes:
    • 06:47 Liverpool Lime Street to Norwich – This train will start from Warrington Central at 07:15. Passengers should use other operators’ services between Liverpool and Warrington.
  • Saturday 20th February
    Refer to the base timetable above.
  • Sunday 21st February
    Download Timetable Here
  • Monday 22nd February
    ​Refer to the base timetable above
  • Tuesday 23rd - Friday 26th February
    The base timetable above will be in place, with the following changes:
    • 05:23 Nottingham to Liverpool Lime Street – This train will depart Nottingham at 05:08.
    • 06:47 Liverpool Lime Street to Norwich – This train will start from Warrington Central at 07:15. Passengers should use other operators’ services between Liverpool and Warrington.
  • Sunday 7th March
    Download Timetable here.


From Monday 25th January we will be running approximately 66% of the normal train service on this route with the following services altered:

Monday - Friday
0658 Crewe to Derby will not run
1007 Crewe to Derby will not run
1307 Crewe to Derby will not run
1607 Crewe to Derby will not run
1807 Crewe to Derby will not run
0842 Derby to Crewe will not run
1142 Derby to Crewe will not run
1442 Derby to Crewe will not run
1642 Derby to Crewe will not run
1943 Derby to Crewe will not run

Saturday
0707 Crewe to Derby will not run
1007 Crewe to Derby will not run
1307 Crewe to Derby will not run
1607 Crewe to Derby will not run
1907 Crewe to Derby will not run
0842 Derby to Crewe will not run
1142 Derby to Crewe will not run
1442 Derby to Crewe will not run
1742 Derby to Crewe will not run
1942 Derby to Crewe will not run

With the exception of our first and last trains and any which we identify as being important for school or college traffic, we will not be calling at Alsager in either direction.

West Midlands Trains services from Alsager to Crewe will depart around 25 minutes past each hour. Services to Stoke will depart around 9 minutes past the hour. If you are travelling from Derby to Alsager or from Alsager to Derby you can change at Stoke on Trent to pick up EMR services.

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Weekdays
  • Saturdays
  • Sundays
  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above

We are running a reduced timetable between Mansfield and Nottingham. From Monday 25th January there will be further alterations as follows:

Monday - Friday
0707 Mansfield Woodhouse to Norwich will not run between Mansfield Woodhouse and Nottingham
0739 Mansfield Woodhouse to Nottingham will not run
1742 Mansfield Woodhouse to Nottingham will not run
1655 Nottingham to Mansfield Woodhouse will not run

Saturday
1742 Mansfield Woodhouse to Nottingham will not run
1653 Nottingham to Mansfield Woodhouse will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Weekdays
  • Saturdays
  • Sundays
  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above
  • Monday 22nd-Thursday 25th February
    Refer to the base timetable above, with the following changes:
    • ​22:05 Nottingham to Worksop – This train will terminate at Mansfield Woodhouse, with a replacement bus running between Mansfield Woodhouse and Worksop. Bus: Mansfield Woodhouse 23:00, Shirebrook 23:13, Langwith-Whaley Thorns 23:19, Creswell 23:29, Whitwell 23:35, Worksop 23:50.
  • Monday 1st -Thursday 4th March
    Refer to the base timetable above, with the following changes:
    • ​22:05 Nottingham to Worksop – This train will terminate at Mansfield Woodhouse, with a replacement bus running between Mansfield Woodhouse and Worksop. Bus: Mansfield Woodhouse 23:00, Shirebrook 23:13, Langwith-Whaley Thorns 23:19, Creswell 23:29, Whitwell 23:35, Worksop 23:50.

From Monday 25th January we will be running approximately 70% of the normal train service on this route with the following services altered:

Monday - Friday
0538 Nottingham to Leicester will not run
0647 Lincoln to Nottingham will not run
0836 Lincoln to Leicester will not run
1352 Grimsby to Newark Northgate will not run
1436 Lincoln to Leicester will not run
1634 Lincoln to Leicester will not run
1835 Lincoln to Leicester will not run
0626 Leicester to Nottingham will not run
0826 Leicester to Lincoln will not run between Nottingham and Lincoln
1030 Leicester to Lincoln will not run
1206 Newark Northgate to Grimsby will not run between Lincoln and Grimsby
1230 Leicester to Lincoln will not run
1430 Leicester to Lincoln will not run
1528 Newark Northgate to Peterborough will not run between Newark and Lincoln
1630 Leicester to Lincoln will not run
1826 Leicester to Lincoln will not run
2030 Leicester to Lincoln will not run
2201 Leicester to Nottingham will not run

Saturday
0653 Sleaford to Leicester will not run
0936 Lincoln to Leicester will not run
1141 Lincoln to Leicester will not run
1337 Lincoln to Leicester will not run
1527 Lincoln to Leicester will not run
1831 Lincoln to Leicester will not run
0626 Leicester to Nottingham will not run
0926 Leicester to Lincoln will not run
1126 Leicester to Lincoln will not run
1326 Leicester to Lincoln will not run
1526 Leicester to Lincoln will not run
1726 Leicester to Lincoln will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above
  • Monday 22nd - Thursday 25th February
    Refer to the base timetable above, with the following changes:
    • 22:01 Nottingham to Leicester – This train will not call at Barrow-upon-Soar, Sileby or Syston. Bus: Loughborough 22:34, Barrow-upon-Soar 22:50, Sileby 22:57, Syston 23:06, Leicester 23:23.
  • Monday 1st - Thursday 4th March
    Refer to the base timetable above, with the following changes:
    • 22:01 Nottingham to Leicester – This train will not call at Barrow-upon-Soar, Sileby or Syston. Bus: Loughborough 22:34, Barrow-upon-Soar 22:50, Sileby 22:57, Syston 23:06, Leicester 23:23.
  • Tuesday 2nd - Friday 5th March
    Refer to the base timetable above, with the following changes:
    • 05:50 Cleethorpes to Newark North Gate – The train will start from Market Rasen at 06:33, with a replacement bus running between Cleethorpes and Market Rasen. Bus: Cleethorpes 04:45, Grimsby Town 05:16, Habrough 05:42, Barnetby 05:58, Market Rasen 06:23.

From Monday 25th January we will be running approximately 70% of the normal train service on this route with the following services altered:

Monday - Friday
0911 Lincoln to Peterborough will not run
1042 Doncaster to Peterborough will not run
1210 Lincoln to Peterborough will not run
1512 Lincoln to Sleaford will not run
1810 Lincoln to Sleaford will not run
2036 Doncaster to Lincoln will not run
0840 Sleaford to Doncaster will not run
1040 Peterborough to Lincoln will not run
1341 Peterborough to Lincoln will not run
1900 Sleaford to Doncaster will not run

Saturdays
1507 Doncaster to Lincoln will not run
1715 Lincoln to Sleaford will not run
0653 Sleaford to Leicester will not run
1410 Lincoln to Doncaster will not run
1511 Peterborough to Lincoln will not run
1754 Sleaford to Lincoln will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above

From Monday 25th January we will be running approximately 70% of the normal train service on this route with the following services altered:

Monday - Friday
0735 Nottingham to Skegness will not run
0955 Nottingham to Skegness will not run
1245 Nottingham to Skegness will not run
1445 Nottingham to Skegness will not run
1744 Nottingham to Skegness will not run
1944 Nottingham to Grantham will not run
1015 Skegness to Nottingham will not run
1215 Skegness to Nottingham will not run
1509 Skegness to Nottingham will not run
1730 Skegness to Nottingham will not run
2015 Skegness to Nottingham will not run

Saturday
0641 Nottingham to Skegness will not run
0955 Nottingham to Skegness will not run
1145 Nottingham to Skegness will not run
1445 Nottingham to Skegness will not run
1644 Nottingham to Skegness will not run
0915 Skegness to Nottingham will not run
1215 Skegness to Nottingham will not run
1415 Skegness to Nottingham will not run
1724 Skegness to Nottingham will not run
1919 Skegness to Nottingham will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above
  • Sunday 7th March
    Download Timetable here.

From Monday 25th January we will be running approximately 70% of the normal train service on this route with the following services altered:

Monday to Friday
0657 Ambergate to Derby will not run
0737 Matlock to Newark Castle will not run between Nottingham and Newark Castle.
0827 Derby to Nottingham will not run
0937 Matlock to Newark Castle will not run
1137 Matlock to Nottingham will not run
1337 Matlock to Nottingham will not run
1537 Matlock to Nottingham will not run
1737 Matlock to Nottingham will not run
2137 Matlock to Derby will not run

0739 Newark Castle to Matlock will not run
0938 Newark Castle to Matlock will not run
1139 Newark Castle to Matlock will not run
1347 Newark Castle to Matlock will not run
1739 Newark Castle to Matlock will not run
1947 Newark Castle to Matlock will not run
2219 Nottingham to Derby will not run

Saturday
0937 Matlock to Newark Castle will not run
1137 Matlock to Newark Castle will not run
1337 Matlock to Newark Castle will not run
1537 Matlock to Newark Castle will not run
1737 Matlock to Newark Castle will not run
1937 Matlock to Nottingham will not run
2141 Matlock to Nottingham will not run

0938 Newark Castle to Matlock will not run
1139 Newark Castle to Matlock will not run
1349 Newark Castle to Matlock will not run
1547 Newark Castle to Matlock will not run
1739 Newark Castle to Matlock will not run
1947 Newark Castle to Matlock will not run
2220 Nottingham to Derby will not run

Download Timetables

Standard Base Timetables
The timetables listed below are the current base timetables and may be subject to minor changes due to engineering works. We will publish any further changes each week below.

  • Monday 15th - Friday 19th February
    Refer to the base timetable above
  • Saturday 20th February
    Refer to the base timetable above
  • Sunday 21st February
    Refer to the base timetable above

We’ve enhanced our cleaning regimes both overnight and during the day, paying special attention to ‘high contrast areas’ such as ticket machines and handrails. We also engage in regular swab testing to ensure our trains and stations remain Covid-Free. Hand sanitiser kiosks are available at our busiest stations for you to use before you travel.

You’ll notice new customer information and advice including signage and announcements to remind you and other customers how to travel safely including promoting the use of face coverings and maintaining distance between yourself and others.

We have introduced one way systems at some stations so please allow a little extra time to make your train.

In order to reduce transmission of the virus, a small number of our toilets have been closed. Toliets at Mansfield, Boston, Sleaford, Spalding, Newark Castle, Stamford, Narborough and Oakham are closed. At Skegness, the main toilets are closed but the disabled toilets remain available for everyone upon request. At Nottingham, the toilets on the Southern Concourse are closed but all others at the station remain open.

Our team continue to be on hand at our staffed stations should you need any assistance and at the other end of the help point at our un-staffed locations. If you need help or information whilst travelling, we're here for you 24/7 on Twitter, Facebook and over the phone 03457 125678

You can check what facilities are usually available at your station here.

We have introduced temporary changes to the opening hours of small number of our station ticket offices. This helps to improve the ability of the railway to provide a dependable service for our customers by reducing the number of staff necessary to operate the railway.

Revised ticket office opening hours:

Station Monday to Friday Saturday Sunday
Alfreton 0645 - 1300 0645 - 1300 Closed
Beeston 0700 - 1700 0700 - 1700 1000 - 1700
Burton-on-Trent 0610 - 1600 0610 - 1600 Closed
Chesterfield 0515 - 1730 0630 - 1730 0830 - 1730
Derby 0600 - 2000 0600 - 2000 0800 - 2000
Leicester 0600 - 2115 0600 - 2115 0700 - 2115
Long Eaton 0605 -1600 0605 - 1600 Closed
Nottingham 0600 - 2000 0600 - 2000 0715 - 2000
Sheffield 0500 - 2100 0500 - 2100 0745 - 2100
Mansfield Closed Closed Closed
Newark Castle Closed Closed Closed
Oakham Closed Closed Closed


Any ticket offices not listed here are unchanged.

Social distancing and additional cleaning requirements mean that we have had to close some of our waiting rooms. Others will be open but with reduced hours and capacity.

Station Open/Closed Hours Notes
Beeston Open 0700 - 1700 (Sundays 1000 - 1700)
Boston Closed
Burton on Trent Open 0545 - 2340
Chesterfield Open* 0830 - 1530 Closed Sundays
Derby Open 0600 - 2200
East Midlands Parkway Open 0610 - 0140
Kettering Open 0430 - 0200
Kidsgrove Open 0600 - 1200
Leicester Open 0800 - 1430
Lincoln Closed
Loughborough Closed
Market Harborough Closed
Nottingham Open 0700 - 1500
Sheffield Open* 0800 - 1600 Closed Sundays
Skegness Closed
Sleaford Closed
Spalding Closed
Wellingborough Open 0530 - 2230

In addition to some waiting rooms, all First Class lounges will be closed until further notice.

Cleaning
Much like at the station, we’ve enhanced our cleaning regimes, both overnight and at regular intervals during the day, paying special attention to ‘high contact areas’ such as handrails and door open buttons.

Information
Posters and announcements will remind you and other customers how to travel safely including promoting the use of mandatory face coverings on board.

Seat Reservations
To help with social distancing we have suspended our seat reservations, this will allow you to take a seat away from other customers. Please try to use a window seat rather than the aisles and leave table seats for families and groups travelling together.

Our timetable and use of our train fleet are under constant review to provide enough capacity for everyone to travel while maintaining social distancing. However, If you feel your train is too busy to board you may consider using an alternative service. Don't worry, your original ticket will still be accepted.

Catering
We have had to make the difficult decision to suspend catering on board the train in Standard class and, from 6th January 2021, in First Class too. This means it will not be possible to buy refreshments on board so please consider bringing something with you, especially for longer journeys.


Booking Assistance
If you need assistance to make your journey we ask that you book assistance in advance to allow us to make sure we have everything in place ready to safely assist you to make your journey. You can book assistance up to 10pm the day before travel. We recommend booking in advance if you can, but you are not able to, we will always be there on the day to help you.

To book assistance please contact us on 08000 11 33 23 (8am - 7pm, 7 days a week) or book online here.

Your Safety
Our team will do everything they can to minimise physical contact but will ensure we provide the same personal service you are used to. Wherever we can we’ll also make sure we wash our hands or use hand sanitiser both before and after assisting you.

Travelling with a visual impairment
We will ask how you would like to be assisted, and a member of the station team will still be able to help guide you to your train using their elbow.

Travelling with a wheelchair
We will ask you to face forward whilst we assist you, this reduces the risk of contact whilst being assisted. Our team may wipe the handles before they assist you. Wherever we can we’ll also make sure we wash our hands or use hand sanitiser both before and after assisting you.

Whilst you are using the lift we might take the stairs at meet you at the top or bottom as we try to keep the number of people in a lift to one at a time as much as we can, however, we know that in some circumstances this won't be possible.

Travelling with a hearing impairment
We understand that face coverings may make it more difficult to communicate, particularly if you lip read. So we may also use notebooks and written messages to help, with clear and simple language, and will be polite and understanding.

Luggage Assistance
If you are using our assisted travel service we will still help you with your luggage, but will ask you to move away from luggage items before we pick them up so that we can adhere to social distancing guidelines.

Travelling with a neuro-diverse condition such as Autism or Dementia
We will be patient and calm while providing the assistance you need as we understand that travelling at the moment may be unsettling.

The most important thing we can all do to help beat Coronavirus is to limit our travel and keep a safe distance from each other.

The following tips are also useful:

  • To limit your interaction with others you should consider buying your ticket online or on the East Midlands Railway App. Consider choosing 'e-ticket' as your delivery option to use your phone or printed PDF as your ticket. You can then pass through the station without having to queue to collect or buy your ticket. Find out more about e-tickets and the EMR app here.
  • Whilst we will still accept cash at our ticket offices if you have no other means of paying for your ticket, we strongly request you avoid using it wherever possible. To help, we have raised the limit on using our contactless payment options from £30 to £45
  • Ensure you have a face covering before setting off. The UK Government has mandated the use of face coverings on public transport in England. This means that you must wear a face covering when travelling with us unless exempt. You can find information on how to make a covering here.

  • Returning to the UK from a country on the quarantine list - When you arrive in the UK, you should go straight to the place you’re staying to self-isolate. Only use public transport if you have no other option. If you do use public transport, wear something that covers your nose and mouth and stay 2 metres apart from other people unless you are exempt. Pack a face covering or scarf to cover your nose and mouth before you travel. If you have coronavirus symptoms, it is important that you do not travel by public transport.

  • Remember to wash your hands regularly. Many of our stations and all of our trains have toilets on board with hot water and soap. We also provide free hand sanitiser at 15 of our busiest stations but you may wish to travel with your own too. If you find a toilet without soap, please inform a member of staff immediately.
  • When you are waiting for your train please use the full length of the platform and use all available doors when boarding. Stand well clear of the train as it arrives and let others safely leave the train before boarding.
  • If a service is busy, and therefore difficult to maintain social distancing on board, you should consider waiting for the next service. You will be permitted to travel on that service with your existing ticket.

  • If possible, try to avoid travelling during the busiest times of the day. Typically, this is before 9am and between 5 and 7pm. We're analysing customer travel patterns and have updated our Seat Finder Tool with the latest data so you can check how busy your journey will be based on data collated throughout the pandemic. An overview of other operator's quieter times can be found on National Rail Enquiries.
  • If you can travel by walking or cycling, please do so. The following links will help you to find suitable routes:
    National Cycle Network
    Derbyshire Cycle Routes
    Nottinghamshire Cycle Routes
    Leicestershire Cycle Routes


We know recent local and national restrictions means many of our customers have to change their plans again. We want to make that as easy as possible. So, we have introduced the following changes to our refunds and changes to travel plans terms and conditions.

If after purchasing your ticket, a service you booked to travel on isn't running in our Coronavirus Timetables, you can use your ticket on an earlier or later service. Alternatively, if you choose not to travel because of the timetable change, you may apply for a refund on your ticket.
Refunds can be requested from your place of purchase. If you bought your ticket through the EMR App or Website, call 03457 125678 (Option 2 then 1, 0800-2000 daily) or email: [email protected] providing your full journey details and booking reference.

You may change the date of travel without paying an admin fee. Alternatively, you may cancel your ticket in line with normal terms and conditions, please be aware a £10 admin fee may apply. If you have booked through our website and have not printed/collected your tickets you can cancel or change your ticket online by logging into your account.

If you are unable to request your refund online you can do so by emailing us at [email protected] or calling our web support team on 03457 125 678 option 2 then option 1. Please be sure to include your booking reference and journey details your email.

If you have already collected or printed your ticket see https://www.eastmidlandsrailway.co.uk/refund for information on how to cancel your ticket.

These arrangements only apply to tickets purchased through an East Midlands Railway retail channel – such as our website, or in our stations. If you have purchased a ticket from another supplier you will need to return to where or who you purchased the ticket from.

Advance tickets are typically non-refundable but you may still be able to change the date and time of your journey. An administration fee of £10 per ticket will apply in some cases. Exceptions are listed below.

Train cancellations
If the train you have booked to travel on has been cancelled or removed from the timetable you can either use your ticket on the next available service or request a refund of your ticket. In these circumstances, you will not be charged an admin fee.

Changes due to the Coronavirus Timetable Reduction
If after purchasing your ticket, a service you booked to travel on isn't running in our Coronavirus Timetables, you can use your ticket on an earlier or later service. Alternatively, if you choose not to travel because of the timetable change, you may apply for a refund on your ticket. Refunds can be requested from your place of purchase. If you bought your ticket through the EMR App or Website, call 03457 125678 (Option 2 then 1, 0800-2000 daily) or email: [email protected] providing your full journey details and booking reference.

Changes due to the third national lockdown.
'Advance' tickets remain non-refundable however if you purchased your ticket before the latest national lockdown announced on 4th January 2021, you can rearrange travel without paying an admin fee on an Advance ticket. It is not possible to request a refund or travel voucher for bookings made after the latest lockdown announcement.

If you know when you would like to rearrange travel for.
Access your bookings under 'My Account' and follow the instructions. Alternatively, phone our call centre on 03457 125 678 option 2 then option 1 (0800 - 2000), or email [email protected] including your booking reference and full journey details.

Please note this is only for tickets purchased from our website, app or telesales team. If you purchased your ticket at a station or third party retailer you should return to the place of purchase to rearrange travel.

There is no limit to the number of times the tickets can be changed fee-free, so long as the original ticket meets the criteria above. If your plans change again, we've got you covered.

If you don't know when you would like to rearrange travel for and would prefer a voucher.
Fill out our online form to apply for a rail travel voucher. Rail travel vouchers can be redeemed at a ticket office against the cost of any rail ticket within 12 months. Please only submit one form. If you have more than one booking, you can provide details of all your bookings in the free text box.

Please note that vouchers cannot be exchanged for cash or redeemed online.

We understand that many people are following Government advice and working from home. We are able to offer refunds on season tickets purchased online or at the station. It is no longer possible to backdate a season ticket refund further than the date of application unless proof of illness is provided.

If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, we will offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Please email us at [email protected]

We can generally give you a refund if there is:

  • Seven days (or more) left on a Season Ticket valid between one and ten months
  • Three days (or more) left on a weekly Season Ticket
  • For an annual Season Ticket, there may not be any monetary value left if it is surrendered in the last couple of months of validity. Annual Season tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date and you can continue to enjoy any Gold Card benefits along with it

You can use the handy calculation tool here to work out the value of your refund.

If you have less than the minimum remaining duration you will be unable to claim a refund, please do not send your season ticket to us. Refer to the National Rail Conditions of Travel for more information.

If you purchased your season ticket on our website, you can request a refind via the My Account page. Alternatively, you can still email us at [email protected] for a refund. In the email please include the date of which you have surrendered your ticket to enable us to match it within our records.

If you purchased your season ticket from a ticket office we understand that you're most likely unable to return your ticket to the station to obtain a refund. Instead, please email us at [email protected] with a photograph or scan of your complete photocard, as well as your unused ticket, cut in half with COVID19 written across in ink. Take care to avoid writing over the price of the ticket. Please include a contact number should we need to get in touch. In the email please include the date when you have surrendered your ticket to enable us to match it within our records. This will then be sent to the ticket office on your behalf who will process this for you.

We commit to processing your refund within 28 days, right now the average timescale for you to receive your refund is within 10 days. There are a few factors which may affect the processing time, you can help us speed up the process by ensuring you follow the process above.

These arrangements only apply to tickets purchased through an East Midlands Railway retail channel – such as our website, or in our stations. If you have purchased a ticket from another supplier you will need to return to where or who you purchased the ticket from.

Car Park & Plus Bus Season Tickets are refundable, under the same conditions as rail travel Season Tickets.

If you have a Rail Travel Voucher which was due to expire between 17th March and 16th September 2020 it can be extended by 6 Months. You don't need to do anything right now, hold on to your voucher to use at a later date.

We understand the restrictions due to COVID means some Railcard customers haven’t made all of the journeys they had planned. However, on average Railcard customers save £130 per year and for many customers, the cost of a Railcard is saved in just one journey. After careful consideration, the rail industry and government have confirmed that Railcards will remain non-refundable and will not be extended.

Taxis and private hire vehicles

At taxi ranks try to keep your distance from people outside your household, where possible. Public Health England recommends keeping distance from others, where possible.

Taxi and private hire vehicle (for example minicab) operators are likely to have put in place new measures to help with social distancing. When travelling in taxis or private hire vehicles follow the advice of the driver. For example, you may be asked to sit in the back left hand seat if travelling alone. You may want to check with your taxi operator before travelling if they have put any additional measures in place.

If you need to be near other people you should avoid physical contact, try to face away from other people, and keep the time you spend near other people as short as possible. Be aware of the surfaces you or others touch.

You should wear a face covering in an enclosed space where social distancing isn’t possible and where you will come into contact with people you do not normally meet. Take care to use face coverings properly.

When finishing your journey, we recommend you:

  • follow local guidance
  • wash your hands for at least 20 seconds or sanitise your hands as soon as possible.

This page is frequently updated.
Page last updated: 19th February 2021.