Book assisted travel
For smoother train journeys
Need some help when travelling by train? Fill out this form to book assistance for your journey and we'll do everything we can to help.
You can also book assistance by phone - just call us on 08000 11 33 23. Lines are open 24 hours a day (except Christmas Day and Boxing Day).
Booking at least 12 hours in advance helps us to make sure the appropriate support will be available. If you can't give 12 hours notice, contact us anyway and we’ll do all we can to help.