Book assisted travel

For smoother train journeys

Need some help when travelling by train? Fill out this form to book assistance for your journey and we'll do everything we can to help.

You can also book assistance by phone - just call us on 08000 11 33 23. Lines are open 24 hours a day (except Christmas Day and Boxing Day).​

Booking at least 12 hours in advance helps us to make sure the appropriate support will be available. If you can't give 12 hours notice, contact us anyway and we’ll do all we can to help.

Find out more about our Assisted travel service and our Accessible Travel Policy.

Your contact details
Assistance Profile
Outward journey
Return journey
How we use your data
We hold your contact details and journey data in the Passenger Assist booking system for two years. We share your journey data with other Train Operating Companies and Network Rail - so we know you're looked after for the whole of your rail journey, even when you're not travelling on our trains.