Book assisted travel
Assisted Travel and Social Distancing
If you need assistance to make your essential journey we ask that you book assistance in advance to allow us to make sure we have everything in place ready to safely assist you to make your journey. Our colleagues will do everything they can to minimise physical contact but will ensure we provide the same personal service you are used to.
For smoother train journeys
Need some help when travelling by train? Fill out this form to book assistance for your journey and we'll do everything we can to help.
You can also book assistance by phone - just call us on 08000 11 33 23. Lines are open 24 hours a day (except Christmas Day and Boxing Day).
Booking at least 12 hours in advance helps us to make sure the appropriate support will be available. If you can't give 12 hours notice, contact us anyway and we’ll do all we can to help.