Customer Relations

Need to get in touch? It couldn’t be easier.

The contact form is temporarily closed for maintenance - please contact our customer service team via email: [email protected] or use one of the other ways to get in touch listed below.

Please complete the form below providing full details of your enquiry, complaint or feedback (including any praise). If making a complaint, please include a copy of your ticket or any relevant supporting documentation, as this will help us to answer your complaint in full.

If you are claiming a refund, as your railcard was not available during your journey. Please ensure that you include all sets of tickets (including any new tickets that you had to buy) and a copy of your railcard.

If you are making a complaint (where you may be due compensation) or requesting a refund and require a bacs payment, please include your 8 digit account number and 6 digit sortcode on the text box at the bottom of the form.