Service Quality Regime

What is Service Quality Regime?

The Service Quality Regime (SQR) is a set of standards to improve the overall customer experience when travelling on the railway. The regime looks at how we can improve our station and train experience, as well as how well we perform in customer service.

Due to the impact of the COVID-19 pandemic, the SQR has been temporarily suspended, but we will be resuming this across our network in 2022.