Train status alerts
When things don't go to plan
Sometimes the unexpected can happen, causing changes to train journeys on certain routes. You can’t plan ahead for this, but we will always keep you informed of any disruption on our network.
Sign up for journey alerts
Get personalised alerts from National Rail Enquiries by text, email and Twitter direct message. Tell us which trains you plan to catch, whether it’s your regular commute or a one-off trip, and we’ll let you know if your train is delayed or cancelled.
Texts cost 25p for each alert, emails and Twitter alerts are free. You can’t sign up from your mobile yet.
Planned improvement work
Wherever possible our engineering work is planned in advance, generally for weekends or public holidays. When planned engineering works are going to affect our routes we will provide up to date information.
Download our app
Get train running information on the move with the EMR app. Save recent searches to your favourites – just tap the star – and check live departures on your route straight from the home screen.
Plus, get a snapshot of any disruption around the network from our route status on the home screen
Passenger Information During Disruption (PIDD)
Our Passenger Information During Disruption (PIDD) delivery plan tells you what you can expect from us when disruption occurs. The document outlines what we do to keep you informed and how we work to restore our timetable following an incident.