Check our live service updates and network map for real time details on any disruptions.
A step up in EMR’s Intercity timetable
Following the introduction of a temporary reduced timetable in July, EMR increased its Intercity operation from 87% to 92% of the full planned timetable from Tuesday, 1 September. This increase was supported by improved operational stability across EMR's Intercity fleet.
Since the introduction of the 92% timetable, EMR has continued to work closely with Hitachi Rail, the Department for Transport (DfT), DfTO and other industry partners to improve fleet reliability and ensure the resilience needed to operate additional services safely and consistently.
This continued improvement has given us greater confidence to increase Intercity services from 92% to 96% of the full planned timetable from Monday 19 October.
Find out more
Travel with confidence, even when plans change
This is your go-to place for the latest service updates including understanding the options available to you if your journey is affected by delays or cancellations.
Live service updates
Planned engineering works
Check scheduled the engineering works calendar whilst planning your journey.
Travel disruption options
If your journey has been disrupted you can use alternative services or get a refund.
Live service updates
Planned engineering works
Check scheduled the engineering works calendar whilst planning your journey.
Travel disruption options
If your journey has been disrupted you can use alternative services or get a refund.
Delayed journey?
Make a Delay Repay Claim
If your EMR train is cancelled or delayed by 15+ minutes, you may be able to claim compensation.
Bought your ticket elsewhere? If the delay was caused by EMR, you can still claim directly with us.
Submit your claim within 28 days of travel.
Personalised journey planning
Our handy messaging and journey planning service will provide all the information you need about your journey with us. From personalised journey updates to details of real-time alerts to let you know if there is disruption and alternative routes you could take. All of this is delivered via our Messenger and WhatsApp channels. Find out more about EMR Messenger.
Download the EMR App
Get the best price train tickets, check journey information in real-time and save with no booking fees on the EMR app.
Stay up to date on the move and book train tickets anytime with our free app. You can also save your payment method for faster ticket buying, without having to pay any credit card charges or booking fees.
Download the free EMR railway app from the Apple or Google Play Store to plan your journey and buy your cheap train tickets today.
Introducing the Customer Information Pledges
Working with other train operators, Network Rail and the Rail Delivery Group, we’ve developed a set of pledges through the Smarter Information, Smarter Journeys Programme
Our pledges commit us to:
- Put customers’ needs first.
- Provide clear, consistent information across the railway.
- Adapt information to meet local and individual needs.
- Share best practice to help you navigate disruption and reach your destination as quickly as possible.
Passenger Information During Disruption delivery plan
Our Passenger Information During Disruption (PIDD) delivery plan, tells you what you can expect from us when disruption occurs. The document outlines what we do to keep you informed and how we work to restore our timetable following an incident.