Train status alerts

When things don't go to plan

Sometimes the unexpected can happen, causing changes to train journeys on certain routes. You can’t plan ahead for this, but we will always keep you informed of any disruption on our network.

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View Live Departures & Arrivals

Sign up for journey alerts

Get personalised alerts from National Rail Enquiries by text, email and Twitter direct message. Tell us which trains you plan to catch, whether it’s your regular commute or a one-off trip, and we’ll let you know if your train is delayed or cancelled.

Texts cost 25p for each alert, emails and Twitter alerts are free. You can’t sign up from your mobile yet.

Set up journey alerts

Planned improvement work

Wherever possible our engineering work is planned in advance, generally for weekends or public holidays. When planned engineering works are going to affect our routes we will provide up to date information.

Check engineering work

Download our app

Get train running information on the move with the EMR app. Save recent searches to your favourites – just tap the star – and check live departures on your route straight from the home screen.

Plus, get a snapshot of any disruption around the network from our route status on the home screen

Download the EMR app

Passenger Information During Disruption (PIDD)

Our Passenger Information During Disruption (PIDD) delivery plan tells you what you can expect from us when disruption occurs. The document outlines what we do to keep you informed and how we work to restore our timetable following an incident.

View our Passenger Information During Disruption Delivery Plan

View the RDG approved code of practice for the provision of Customer Information