Station message
We have a staff shortage affecting this station, as a result Monday to Friday will have temporary opening hours between 07:00 to 15:00 until staffing levels are back to normal.
Long Eaton at a glance
Address:
Long Eaton stationTamworth Road
Long Eaton
Derbyshire
NG10 3GS
Ticket office:
Monday to Saturday: 06:05 - 17:15Sunday: 08:45 - 16:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Taxi-rank
- Seated area available
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
Performance Figures
Figures for 1st April 2026 to 2nd May 2026
| Operator | Trains on time (Within 3 minutes) | Trains Cancelled |
|---|---|---|
| EMR | 72.4% | 2.1% |
| CrossCountry | 72.6% | 5.6% |
| East Midlands Route: | 80.7% | 3.5% |
What we are doing to improve
Next 3 Months
We will continue to deliver our Joint Performance Plans with Network Rail to improve our operational performance, current focus areas include ensuring we deliver all readiness activity for the autumn season, and planning for a successful December timetable change introduction.
Next Year
We will implement performance improvement actions aligned with the Performance Restoration Framework, focusing on timetable reliability, staff availability, infrastructure resilience, and disruption management. Collaborative efforts with Network Rail will address crime, extreme weather, and congestion on parts of our route.
Longer-Term
We will introduce new Intercity trains, refurbish regional fleets, and work with Network Rail on sustainable maintenance access and infrastructure enhancements to reduce failures and improve overall service reliability.
| Ticket office information | Outside the booking office |
|---|---|
| Ticket office opening times |
Note: |
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | Top up your Smartcard at either the Ticket Office or Ticket Vending Machine |
| Penalty fares | Applicable Operators: EM |
| Left luggage | No |
|---|---|
| Left luggage contact details | |
| Lost property contact details | Telephone: 03457 125678 |
| Seated area available | Yes
|
|---|---|
| Waiting room opening times |
Note: Closed until further notice |
| Waiting room information | Sheltered waiting areas with accessible seating are available on all platforms. |
| Station buffet available | No |
| Toilets available | No |
| Baby changing facilities available | No |
| Showers | Unknown |
| Telephones available | No |
| Wifi available | No |
| Wifi information | |
| Bureau de change available | Unknown |
| Helpline information | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . |
|---|---|
| Helpline contact details | Note: 08000 11 33 23 |
| Staff help information | Assistance provided by on-train staff. |
| Induction loop available | Yes |
| Accessible ticket machines available | Yes |
| Ramp for train access available | No
|
| Accessible taxis information | Taxi number displayed on useful information poster |
| Accessible public telephones information | None |
| National Key toilets available | No |
| Step free access coverage | Whole station |
| Step free access information | Category A station. This station has step free access to all platforms. Assistance provided by on train staff. This station has tactile paving at the edges of each platform. |
| Ticket gates exist | No
|
| Impaired mobility set down available | No |
| Cycle storage available | Yes |
|---|---|
| Cycle storage number of spaces | 36 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage types |
|
| Car park 1 | Erewash Borough Council Car Park |
| Car park 1 operator | Erewash Borough Council |
| Car park 1 spaces | 94 |
| Car park 1 opening times |
|
| Car park 1 contact details | This car park has Secure Station Accreditation. https://www.erewash.gov.uk/roads-and-parking-popular/car-parks.html |
| Rail replacement information | At the car park in front of the station. What Three Words Location: ///scary.slap.vibes |
| Taxi rank information | Central 0115 973 4788 Market 0115 849 8081 |
| Bus services information | Information to plan your onward journey is available in a printable format here |